Head of Metallurgy

Job Description

Title: Head of MetallurgyLocation: Wednesbury, West Midlands£Competitive Salary + Companies BenefitsOverview:

• We are currently recruiting for a Head of Metallurgy to work for our client at their facility, this is an interesting role that reports to the Operations Director and will be responsible for leading a team of Metallurgical Technologists and Technicianswhich includes managing the workflow and accuracy of equipment and work standards in line with customer, the documented management system and Health and Safety standards.
• The role is key in building and upholding the organisation and culture of the operation to meet the strategic goals of the business whilst strengthening brand values with the emphasis on innovation.

Main Objectives:

• Operate the department to ensure our customers receive the best quality service through a skilled team, ensuring all resources are utilised effectively and costs controlled within the departmental budget
• Ensure we deliver a consistently high standard of experience for our customers, in line with agreed standards by building, maintaining and championing a culture of customer focus across the department
• To make a significant contribution to the growth and success of the business by supporting the business plans; through a skilled team, managing human resources

Duties & Responsibilities:

• Responsible for work schedules, ensuring these are fully in line with customer demands, allocating these plans to the team and monitoring and evaluating at regular intervals; taking appropriate corrective action as necessary
• Plan, implement and deliver the quarterly, monthly, weekly and daily deliverables for the department against agreed objectives; reporting on these weekly and monthly - Balance service delivery with cost to serve, remaining commercially focused at all times
• Overseeing the approved Contract Review process ensuring all new jobs are booked in accurately and in a timely manner
• Hold regular effective team meetings, fostering employee engagement and the forum for continuous improvement
• Ensuring that the development and drafting of new documented test methods are initiated in line with agreed practices following discussion and agreement with the Operations Managers where appropriate
• Responsibility for sub-contracting any metallurgical testing requirements, with customers authorization to Approved laboratories. Ensuring clients/customers service levels are not adversely affected and high levels of customer experience prevail, overseeend to end process in its entirely
• Ensure the production, approval, authorization and periodic formal review, (every two
• years) of any documented test methods/work Instruction within your area which already exists or are required in the future. Forwarding new Test Methods/Work Instructions or changes required to existing Test Methods/Work Instructions to the Quality Managerfor document control and issue
• Working with the Quality Manager, ensure a high level of response to customer needs (in line with KPIs) is achieved and liaise with the Quality manager to ensure procedures are revised in line with the latest issues of test standards
• Ensure all MI is trusted/clean data and then lead on the interrogation of all that is available, to identifying opportunities to improve performance so new product development initiatives/service delivery we give our customers and clients may be developed
• Ensure technologists and technicians are fully aware of the contents, and know where to locate a current approved and authorised controlled copy of the documented management system, and that they understand the management policy and adhere to the documentedmanagement system at all times
• Ensure the accurate monitoring of equipment (maintenance/calibration) is in line with agreed procedures at all times
• In line with agreed KPIs, ensure that full calibration records are in place and are in line with current certification/calibration instructions including acceptance criteria
• Maintain physical condition of the department and associated areas by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement as appropriate
• Working with the senior teams, developing the services of the department, keeping up to date with latest industry trends, and working with marketing and sales to increase our client base as appropriate
• Carry out test method modification, development and validation of new methods in accordance with the documented management system
• Ensure only competent and approved staff are carrying out tests and authorizing/ interpreting test reports
• Monitoring, tracking and actioning (within an agreed period of time), efficient and effective corrective actions and/or preventive actions as a result of first, second or third party audits re the management system in line with business needs
• Ensure at all times that training records for staff in your department are in the correct format, are maintained up to date and authorized. Training matrices should be clearly displayed in respective work area
• Consider risk and opportunities associated with laboratory activities, identifying areas for improvement and implementing any necessary actions
• At all times, act confidentially and impartially in accordance with the laboratories documented management system
• Ensure the Management System procedures are implemented to maximise operating efficiency. Establish and maintain internal controls to safeguard quality standards
• Adopt safe working practices in line with current Company procedures and to undertake appropriate training in Health and Safety. Takes ownership for the departments Health and Safety, contributing to meetings and ensures operation is compliant.
• Ensure GDP