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UX Lead

Wunderman Thompson Commerce
Job LocationWatford
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Key Responsibilities:We’re looking for an experienced Lead UXer, that is ready to take the next step in helping us to shape and scale our UX offering, working alongside Leads in UI design, Optimisation and Consulting. Reporting into the Head of CX, this is a role requiring someone of excellent eCom eCommerce technical ability, who is just as comfortable supervising the delivery of wireframes and research projects, to running client workshops, and defining a compelling Experience Design & Optimisation strategy.As UX lead, you’ll be an expert in eCommerce, responsible for the experience design strategy and innovations, directing large-scale UX projects, managing and coaching a team of UXers, ensuring quality, defining WoW, and involved in new business pitches and growing our pipeline. You’ll relish solving problems, creating break-through work and automating for efficiencies and scale.What you’ll do:

  • Define a compelling UX strategy, help shape our UX offering.
  • Lead the UX design teams and ensure functional excellence, collaboration and alignment
  • Strengthen all phases of the design process, including research, wireframes, prototypes, usability testing and CRO.
  • Build a strong experience design culture and help create experience models and packages that change the customer experience and benefit our client’s bottom line
  • Lead improvements in the user experience, research and optimisation
  • Advocate user experience best practices and ensure quality processes in-team
  • Develop conversion led UX and a customer-focussed design culture across the business
  • Attract and retain top UX design talent and be actively involved in hiring for roles and scaling team
  • Serve as a coach and mentor to the UX design team, ensuring quality, team sharing and career development
  • Work with the Analytics team to build our CRO offering and synthesise customer insights from multiple sources
  • Design and conduct product definition and UX requirements workshops
  • Present and playback experience maps, wireframes, user flows and designs - both to working groups and C-Suite.
  • Direct the production of journey maps, personas, scenarios, process flows, information architecture diagrams and other artefacts required to develop and evolve product definition and user experience design.
  • Oversee the delivery of low and/or high-fidelity wireframes and communicate its rationale to clients and internal teams
  • Collaborate with Account Leads, Head of CX, Analytics, Optimisation, Consultancy, program managers, developers and clients
    • We need you to be really great at…
  • Extensive experience as a senior UX Designer in eCommerce, ideally in an agency
  • Experience in developing and conducting a variety of both qualitative and quantitative research
  • Experience designing and leading workshops
  • Ability to communicate effectively at all levels, collaborate to solve problems, present design and sell solutions, and keep colleagues informed.
  • Understand the array of technical constraints, user goals and business requirements that shape current and future developments
  • Can collaborate with stakeholders, product managers and development teams to iterate existing products and design and build new functionality
  • Ability to supervise and support the creation of user flows, wireframes, information architecture, interface mock-ups and final UI designs which synthesize user data and research
  • Extensive UX design background working on various projects across sectors/audiences
  • Previous experience of leading, mentoring, managing a team or experience owning a project from start to finish
  • Experience and track record of large-scale re-design transformation projects
  • Experience owning the full UX process.
  • Strong portfolio is a must
    • Wunderman Thompson Commerce is a global Commerce consultancy that applies strategy, technical know-how and outstanding design to help its ambitious clients grow through Commerce solutions.How By creating inspirational and shopper journeys. It’s why we work with some of the most exciting brands around such as Tempur, DFS, Dominos, Boots, Xerox Sainsbury’s, Selfridges, Specialized and Ted Baker.Tell me more! We’re an inclusive group of more than 1500 expert thinkers and doers stationed across more than 20 global offices including our new, state-of-the-art offices in Watford, and two agency offices in Central London. Our reputation is based on having the best in the business - people who are inspired yet straight-talking, and who really want to understand not just our clients but their customers. We are passionate about innovation in everything we do, and proud of what our people achieve, empowering and respecting every one of them.Together, we keep our clients and their customers inspired and ahead through digital, future-ready Commerce solutions and services. When our clients win - we win.At Wunderman Thompson, a WPP company, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve. Required skills
  • User Experience
  • Wireframes
  • UX

    • Keyskills :
    User Experience Wireframes UX

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