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National Sales Support

Majestic Wine
Job LocationWatford
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our Commercial team arelooking for National Sales Support!The RoleAs Majestic Wine National Sales Support, you will join the Commercial Team to assist the smooth operation of some of our largest National Accounts. You willbe responsible for processing the orders and help customers resolve sales-related issues in a timelymanner as well as provide real-time support. You will also be responsible for providing support to the sales team and customers during the sales process. Were specifically looking to recruit internally for this role.Key Responsibilities:

  • Process orders accurately and within agreed deadlines.
  • Work alongside the operations team in Hemel, the stores, CCC and supply chain.
  • Develop strong relationships with customers, delivering exceptional service over telephone/ email.
  • Effectively manage new business leads.
  • Work alongside NSMs to ensure optimum retention rates and actively grow existing account base to help achieve sales growth and increased profitability.
  • Attend existing business meetings and events, work with the NSMs to deliver solutions to improve profitability.
  • Create monthly bespoke statements and work with the credit control team and the NSMs to manage the debts (includes reviewing credit terms if needed)
  • Be the known office based point of contact for our customer base.
  • Communicate accurately and efficiently answering all customer queries in a timely manner.
  • Use wine knowledge and market intelligence to recommend appropriate products to customers based on their buying criteria.
  • Resolve problems swiftly and professionally with effective communication between all relevant parties
Knowledge & Skills Required:
  • WSET Qualified
  • Good customer care skills
  • Accuracy and attention to detail
  • Good organisational skills
  • Good computer and keyboard skills
  • An ability to work under pressure and to deadlines
  • An ability to work independently and as a team
  • Good administrative skills
  • Quick to learn
  • Proactivity
Whats in it for you:
  • On the job learning - We will teach you everything you need to know about National Sales at Majestic.
  • Gain wider experience of Commercial Accounts and support National Sales Managers with Client visits,wework with some fantastic accountseg: BaxterStorey, Deliveroo, Funky Pigeon, Man City
  • The opportunity to be involved in helping the National Sales Team creating wine lists, events and supporting at tasting events and training
Whats in it for you:
  • A competitive salary
  • Performance related bonus
  • Up to 20% Staff Discount
  • 21Days Holiday per year and we also have a Holiday Purchase Scheme
  • Life assurance 3x your salary
  • Contributory pension
  • Free parking on site
  • An unparalleled fun company culture thats focused on empowering and developing our employees
Who are weMajestic Wine is the UKs leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year. Alongside strong growth in multi-channel sales, Majestic believethere is still a key role of a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrantand fast-paced retail environment. More information can be found atIn August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and French division. Fortress are now backingthe vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestics strong cross channel journey, expert staff and widespread brand affection when deciding to buy the business from its PLC status.Job Specifics:
  • Contract Type:Permanent
  • Location:Our Head Office is based inWatford, just 20 minutes from London Euston. From Watford Junction, we are a 15-minute walk to our Head Office
We are proud to offer a new Agile Working Policy for Support Centre colleagues; a blend of office and home working which will include a number of days working at the Majestic Office(post CV19 lockdown restrictions)We look forward to receiving your application!Together we are Majestic! #TWAMNo Agencies Please - We thank you for your interest in working with Majestic Wine, however, we have a PSL who will be supporting us if needed. We will not pay fees or acknowledge any CVs supplied to Majestic Wine unless you have been briefedon the role by a member of our Talent Team.

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