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Customer Support Advisor

NHS Professionals
Job LocationWatford
EducationNot Mentioned
Salary£19,500 - £21,500 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

This is an exciting opportunity to join one of our biggest departments at NHS Professionals.How do you feel when you receive the most amazing customer service Would you like to help us make our customers feel the way you did by joining our call centre teamIf you would like to be part of a team who love the work they do, love being able to help people (who help people), where there’s a real team spirit and sense of community, and you answered yes’ to the above, then we’d love to hear from you! Not only will you help to create the most incredible customer service experience and be provided an outstanding self-development opportunity, but you’ll also be helping the NHS and their patients.The roleWe have an exciting new opportunity to join our Service Centre within our Shared Services Team.NHS Professionals Service Centre team provide phone and email support to our Bank members (people who join NHSP to support NHS Trusts’ staffing needs), taking a variety of inbound calls to assist in all manner of queries relating to their work within NHS Trusts. Although no two calls will be the same, you’ll typically be helping members to book shifts, answer training queries, systems issues, and deal with these queries from start to finish.Our aim is to be as customer obsessed as possible and to provide our members with the highest level of service as possible. As we grow, we have a number of permanent and part-time roles (offering flexible working patterns, and hours to suit most lifestyles) available for Customer Support Advisors to join our team, undertaking the following:

  • You will be leading the way by getting to the root of our customers’ enquiries and making their day by solving it all in one call
  • If you can’t solve it there and then you can call upon your fellow experts in the business to lend you a helping hand
  • You’ll have all the kit you need to answer our customers queries whether that is via telephone or email
  • You’ll make judgement and take decisions based upon established processes and procedures when dealing with member requests
  • You’ll actively represent the member throughout the organisation ensuring continuous improvement, highlighting any unusual events or trends and feeding back information to other Team Members and Team Managers
  • Use personal knowledge gained from training/databases to ensure accuracy of information and efficiency when dealing with members.
    • Skills/Responsibilities:To apply for this post, we simply ask that you will be passionate about providing the best possible levels of customer service, and you will have:
  • Exceptional customer service skills gained in any environment - you have a passion to help people
  • Fast and accurate data entry/typing skills
  • Great listening skills
  • Problem solving attitude
  • Attention to detail
  • Excellent communication skills (written and verbal)
  • Experience using Microsoft Office packages particularly Word and Excel.
    • Previous experience of working in a customer service environment is desirable, but it’s your helping’ attitude that really counts.More reasons to applyIn return for your hard work commitment, NHS Professionals can offer you some fantastic benefits: -
  • Competitive salary with a company backed self-development scheme, and the opportunity for unrivalled progression
  • 27 days’ annual leave per year plus 8 public holidays
  • Access to a stakeholder pension scheme
  • Health and wellbeing support
  • Access to a discount scheme and an employee recognition scheme.
  • Ability to buy and sell annual leave
    • Who are NHS ProfessionalsIf a hospital cannot supply staff on a ward or area, due to increased demand, sickness, or common staff shortages, they need to call upon Bank staff. NHS Professionals works with trusts to develop bank’ of highly skilled workers (bank members) who want to work flexibly with the NHS.We are currently saving the NHS £70 million per year through the dedicated work of our passionate teams, so if youre looking for a new and challenging role that contributes to making a real difference, then we look forward to receiving your application to join NHS Professionals today.We reserve the right to close this vacancy early if enough applications are received.DisclaimerPlease note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 14 days after submitting your application, please assume you have not been successful on this occasion.In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role. Required skills
  • Administrative Support
  • Call Centre
  • Customer Care
  • Customer Service
  • Call Management

    • Keyskills :
    Administrative Suppt Call Centre Customer Care Customer Service Call Management

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