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Customer Service Representative French plus Additional Language

Parkside Office Professional
Job LocationWatford
EducationNot Mentioned
Salary£25,500 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

My well known client based in Watford is looking for a French Speaking Customer Service Representative with an additional Language preferrable.Hours of work: 37.5 per week, Monday to Friday 8 to 4 pm with 30 minutes lunch break - 50% Hybrid Working£25.5K to £27K based upon skills and experienceTo be responsible for managing the order entry to cash process and delivering outstanding customer service to a range of Commercial key accounts, whilst following approved SOX compliant internal processes.Key Responsibilities

  • To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service
  • To respond effectively to queries relating to customer orders and deliveries
  • To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
  • To resolve customer complaints and invoice queries
  • To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
  • To be in regular contact with our Sales Account Managers and local SPG contacts, and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries,etc) is communicated in a timely manner
  • To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
  • To implement process improvements which will improve operational effectiveness and enhance profitability
  • To ensure that customer account records are kept up to date for audit purposes
  • To identify and resolve with the data management team any master data errors affecting the OTC process
  • To provide support for other members of the team (and back up as required for other CFT teams)
Skills and Experience
  • Familiar with electronic communication and workflows (lotus notes, databases, etc)
  • PC skills - competent on Lotus Notes, Excel, Word and Powerpoint
  • SAP experience would be an advantage

Keyskills :
Customer ServicesFrenchGermanSAPSpanish

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