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Customer Service Administrator

Think Specialist Recruitment
Job LocationWatford
EducationNot Mentioned
Salary£21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Think Specialist Recruitment are pleased to be working with a market leading organisation based in the Watford area. My client have an exciting opportunity for a candidate with previous experience within customer service and administration to join their growing team. This position will suit someone who has strong customer service skills, a good level of attention to detail, previous administration experience, as well as someone who enjoys working as part of a team. Salary - £21,000 plus good company benefits Some of the duties will include:

  • Take full accountability for the work and service you deliver, striving to exceed KPIs and SLAs
  • Responsible for all inbound and outbound interactions in the team
  • Own any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task
  • Respond to all interactions articulately and professionally, providing all the information required first time
  • Able to deliver difficult messages, using each opportunity to explain and educate
  • Continually review what you are doing to look to make improvements
  • Champion and be empowered in first contact resolution
  • Take responsibly to find out if you dont know the answer
  • Make calls instead of sending emails in the first instance where appropriate
  • Management of internal and external systems, keeping information accurate and up to date
  • Demonstrate an ability to resolve complaints and difficult enquiries with first interaction
  • Build and maintains strong, professional relationships with colleagues and customers
  • Stay calm and in control when dealing with difficult situations
  • Ensure compliance with GDPR guidelines
    • Candidate requirements:
  • Previous administration experience is essential
  • Excellent verbal and written communication skills
  • Polite and professional telephone manner
  • Proactively looks for how to do the best job
  • Thrives when working as part of a team
  • High accuracy levels and attention to detail
    • Looking for the next step in your career Think Specialist Recruitment.Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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