Centre Manager - Atria Watford

Job Description

Purpose of the RoleAtria Watford shopping centre comprises of 1.2 million square foot of retail space with over 190 retail units, a multiplex cinema and over 2,700 car parking spaces. The Centre Manager is the most senior person on site and a strong and motivational leaderwith a proven track record in delivering an exceptional level of service to the client and delivering the highest standard of management, with specific responsibilities. The Management Team is responsible for the smooth and efficient operation of the centre,delivering excellent customer care and operational standards at all times whilst maintaining a safe and secure environment. A key component to the role is to enhance the brand, Atria Watford, and overall profitability of the centre by achieving performancetargets and other Business Plan objectives.Key ResponsibilitiesFinancial Performance Provide input into the Business Plan for the centre, have a full understanding and appreciation of the business strategy and take responsibility for its implementation within the context of the onsite team; Take responsibility for budgeting and delivering NRR managing expenditure to maximise returns; Work with the Marketing Manager in the development and execution of the marketing budget and strategy to drive retail sales and footfall; Assist the asset team in the strategy for the management of void units to maximise income, minimise the non recoverable rates and other cost liabilities and enhance the mall environment; Create an on site business plan reflecting key objectives from the Asset Business Plan as well as site specific objectives. Direct and monitor on site progress to meet the objectives; In conjunction with the managing agent prepare the annual service charge budget, manage expenditure throughout the service charge period and assist with the reconciliation at year end;Staff Training and DevelopmentIn liaison with the Managing Agent, the Centre Manager will be responsible for:

• The ongoing training and development of all Centre management staff.
• Implement Training Needs Analysis for each team member on a six- monthly basis.
• Conduct staff appraisals in accordance with the Savills staff appraisal policy.
• Mentor staff as deemed necessary and in accordance with the Savills policy.
• Attend all Management Meetings and any other meeting as requested by the Management Surveyor / Client.

Specific Management Responsibilities

• Provide effective leadership and empower employees to ensure the development and encouragement of all staff to meet both business and personal objectives ;
• Line management of the Operations Manager, Finance Manager, Marketing Manager, including conducting appraisals, setting personal targets and carrying out pay and bonus reviews;
• Measure performance against key business plan targets and ensure individuals are accountable;
• In conjunction with Savills HR team, ensure disciplinary and grievance procedures are actioned appropriately ;
• In conjunction with Savills HR team , ensure that an appropriate training matrix is in place and that staff attend any relevant training and development courses;
• In conjunction with the Savills HR team recruit new team members.
• Work closely with the Savills management team on the production of the service charge budgets and booklets, the payment of invoices and control of expenditure as well as portfolio changes in operational policy and procedure.
• In conjunction with the Savills Operations team attend cross portfolio centre management meetings, share ideas and policies that can enhance the performance of Woking Shopping.

OverviewBuild and promote the Atria Watford brand through relationships with all key stakeholders. Ensure consistency of message and act as an ambassador for the centre.Site Team Ensure you are conduit for passing on relevant information to the team such as changes to business strategy, town centre developments and changes in policy;Customers (Retailers)

• Chair retailer forum/Tenants Association and service charge update meetings;
• Maintain a good relationship with all store managers and that regular anchor store and unit store meetings are scheduled. Feedback anecdotal trade information through the monthly trading report to the managing agents and our clients;
• Work with the managing agents and our clients to oversee the monitoring of tenant compliance;
• Where necessary assist the leasing team by showing potential new tenants around the Centre.

Adjacent stakeholders and Watford Borough Council In conjunction with our clients maintain and strengthen the relationship with senior council representatives as well as the Chamber of Commerce and other relevant council bodies; Sit on the Town Centre Management Association (if applicable) and other relevant bodies; Promote relationships with other key stakeholders in the town; Have a broad understanding of issues within borough and the political environment within which the centre trades; Maximise the opportunity for the business by sharing information and developing partnerships.MarketingConsumers (Shoppers)

• In conjunction with the marketing team, facilitate customer focus groups to understand the local market and aid the marketing strategy and/or tenant mix plan;
• To consistently exceed customer expectations and deliver long term, sustainable customer satisfaction both internally and externally.
• Act as the main PR spokesperson for Atria Watford;
• Maintain a good relationship with the local press and in conjunction with the Marketing Manager promote positive PR stories about Atria Watford.

Media

• Oversee promotional media releases that are of a local nature.
• All other media statements and releases will require client / management surveyor approval prior to release.

Operations Work with the Management Team to ensure the highest standards of operational efficiency and customer care at all levels, including service to staff, retailers and customers;With t