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Application Support Analyst - Level 2

eFinancialCareers
Job LocationWatford
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0% Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team thatis open, collaborative, entrepreneurial, passionate and above all fun. Please note - this is a remote position so we are therefore open to candidates across the UKAbout the team: The team provides 2nd line application support to the Debit and Prepaid (DPP) platform. DPP is a Card issuing, authorisation and clearing processing platform serving customers globally. What you will be doing:

  • Provide 2nd line application support to customers and liaise with other business and technical functions
  • Be responsible for the production support of FIS EMEA card processing application (Cortex) running on hosted environments
  • Identify, own and resolve system issues within SLAs, ensuring application availability and performance is in accordance with SLAs
  • Participate in infrastructure and customer projects where required, including the deployment and configuration of applications in production and middleware product upgrades
  • Use sound judgment to escalate serious issues and those that may jeopardize SLAs
  • Provide consultancy and advice to other business functions
  • Ensure identified risks are addressed and compliance/ audit requirements are dealt with
  • Write and maintain process documentation, suggest and drive process improvements
What you bring:
  • Experience supporting production applications with high availability, compliance and performance requirements in a high-pressure production environment, providing incident triage and resolution against tight deadlines
  • Some experience of Unix scripting, AIX and Linux is desirable
  • Webservices experience (Jboss or Apache) is desirable
  • Strong communication skills; both written and verbal
  • Desirable experience in any of the following: Windows, Informix, Oracle, Splunk, Control M (batch processing) etc.
Added bonus if you have:
  • Card processing knowledge
  • Experience of writing and maintaining internal facing documentation
  • Experience of working in financial services
  • Experience working with ITIL
  • Strong analytical and conceptual skills, an ability to deliver high quality work to tight timescales whilst under pressure and a pragmatic approach to problem solving
What we offer you :
  • A fantastic range of benefits designed to help support your lifestyle and wellbeing
  • A work environment built on collaboration, flexibility and respect
  • Varied and challenging work to help you grow your technical skillset
Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsiblefor any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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