Client Service Executive

Job Description

* A high graduate starting salary of £30,000* Equity in the business* Autonomy from day one - the CEO wants to hear your voice!Looking for Client Success jobs, Client relations jobs, and Client Services Executive roles in London Keen to work for a company within the Financial Technology industry Apply for this Senior Client Services Executive job today!Company profileIn this Client Services job, youll be working for a VC-backed FinTech company, which supports the UKs fastest-growing SMEs with their financial management services. Their vast range of products includes company cards, expenses, invoices, and budget management.Now recognised as a future market leader, they are looking to add to their incredible team in Waterloo. They are now looking for a graduate with B2B Client Services experience to join their wonderful team.Job description - Client Services ExecutiveAs a graduate Senior Client Services Executive, you will be at the heart of a fast-growing business. You will be reporting to the CEO, and will be responsible for ensuring an excellent client experience. You will take ownership of the customer experience, implementingbest practice guidelines along the way. You will need excellent time management and prioritisation skills in order to tackle an array of tasks - from putting together webinars, to getting clients set-up with product trials. You will be joining a small team,so will be able to see the impact of your work in real time!Key responsibilities - Client Services ExecutiveIn this Senior Client relations job, your responsibilities will include:* Providing first-line support to any existing clients - prioritising and processing incoming customer queries via webchat, phone, and email* Ensuring all queries are dealt with in a timely manner and within the agreed SLAs* Creating relevant best practice documentation to distribute with the wider business* Supporting the onboarding of key clients, ensuring a seamless experience for all customers* Monitoring and tracking transactions and payments for key clients* Raising and tracking tech support tickets, whilst also communicating with customers a clear timeframe* Suggesting improvements to internal processes as and when required* Involved in the hiring process as the team continues to expand and growJob requirements - Client Services ExecutiveFor this Client relationship role, youll need:* Demonstrable Commercial experience in a B2B focussed Client Service role - SAAS is preferred* A 2.1 from a top 50 university* To be tech-savvy and process driven* Confidence in understanding how to maintain the right cadence to prioritise and manage multiple priorities while ensuring customers get a great customer experience* Attention to detail and a proven ability to closely follow established processes* To enjoy working in a fast-paced environment where no day is exactly the same!* A genuine interest in FinTech* A natural communicator who is great at talking to anyone and everyoneBenefits of the job - Client Services Executive* A high graduate starting salary of £30,000* Equity in the business* Autonomy from day one - its a flat structure and the CEO wants to hear your voice!* Great centrally located offices in London* Chance to learn from and work with experts in their fieldIf youre looking for graduate Senior Client Success jobs in London and have previous client/customer commercial experience, apply for this graduate Client Services job in London today!Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the waywe work, read our Diversity and Inclusion promise for more information about this.