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| Job Location | Waterbeach |
| Education | Not Mentioned |
| Salary | 24,000 - 27,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Service Desk Analyst needed for a very exciting client in Cambridge. You will be joining a team of 10 and have room to progress through the ranks. You will be required to resolve first line issues or allocate as appropriate, you will be the first point ofcontact for IT department and all IT based queries.Requirements; Deal with customer enquiries and requestsProvide support for all desktop used technologiesMaintain incident records using Help desk systemAssign tickets and escalate to other technical teamsAssist with the set-up and issue of IT equipment to employees and the recovery of equipment from employees leaving the companyTransport equipment between sites and data centresAssist in the racking and installation of server equipment in server racksAssist with the patching of data network connections for serversIssue peripheral devices and consumable media to the user base within the companyAdhere to all company policies including IT policiesHelp enforce IT policies and advise users on policies when requiredProvide regular reporting to the Service Desk Team LeaderWork within agreed Service LevelsProvide users with regular feedback on statusProvide group wide status updates to outagesEnsure an efficient and courteous manner is used in all communication Essential experience & technical abilities:-
Keyskills :
AnalystInfrastructureService DeskWindowsMicrosoft Technologies