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Customer Service Advisor

THEHIREWORKS LTD
Job LocationWaterbeach
EducationNot Mentioned
Salary18,800 - 19,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The HireWorks have an urgent requirement for Customer Service Assistants for our well-respected client in Waterbeach, Cambridgeshire.The role details are:Reporting to: Administration & Customer Service ManagerRole Purpose: To offer a professional and efficient customer service to both academic and photography customers - taking orders and processing enquiries.Key accountabilities and responsibilities:

  • Answering the telephone quickly and dealing with all enquiries professionally and accurately.
  • Updating the system accordingly
  • Dealing with hundreds of emails that need to be processed on a daily basis.
  • Sending professional relevant replies with accurate spelling and use of the English language.
  • Administration work needs to be dealt with in an organised manner and each job needs to be efficiently followed through
  • Being part of a relatively small team, you will need to gain all round experience to help if necessary, in all areas of the office routine.
Essential Requirements:
  • Able to be flexible and multi-skilled
  • Experience in Customer Service
  • Good Telephone Manner
  • Organisational Skills and fast, accurate keyboard skills
  • Proven team player with good all-round communication
Additional Information:
  • Hours of work will be Monday to Friday 08:55-17:10
  • Parking on site.
  • Dress code is smart casual - (smart shirt/jeans)
  • Kitchen facilities available with fridge & microwave etc. (tea, coffee, milk, sugar provided)
Please contact Dean to discuss this role.

Keyskills :
Customer ServiceEnquiriesOrders

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