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Mobile Technology Support Specialist

Office Angels
Job LocationWarwickshire
EducationNot Mentioned
Salary£25,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Mobile Technology Support Specialist HOURS: 7:30 - 4:30 Monday - FridaySTART: ASAP - Willing to wait noticeSALARY: £25,000 - £27,000LOCATION: WarwickBENEFITS: 22 days holiday (plus bank holidays), company car or car allowance of £280 per month, free lunch provided daily, private medical insurance.CULTURE: Incredibly successful, global company offering a respectful, inclusive, diverse, and rapidly growing environment in the logistics division. Amazing culture to be a part of with successful and intelligent colleagues who can helpyou progress and grow in your career.This is a great opportunity for an enthusiastic and dedicated Mobile Technology Support Specialist to take the next step in their career and join a company that encourages progression and development. You will be the first contact for the mobile supportteam alongside providing first line mobile support to clients, working alongside a dedicated team who strive to provide the best customer care on the market place.Key Responsibilities:

  • Ensure customer troubleshoot requests are dealt with in a timely manner
  • Establish and develop and maintain customer relations
  • Collate customer feedback
  • Provide Smartphone hardware and software support
  • Provide Customer technical / general advice and care
  • Cellular network fault finding
  • New users and Android for work set up
  • Handling of complaints & issues
  • Outbound calls to customers where needed - for customer support and / or data checking
  • Work closely with other departments to enhance customer experience
The successful candidate will:
  • Have previous experience in customer service and administration
  • Be a great internal and external communicator with a supportive and confident telephone manner
  • Be organised and proactive
  • Experience on Microsoft Office
How to Apply: If you are ready to take on this exciting opportunity, we would love to hear from you! Please submit your CV online or email . If you would like to discuss the opportunity in more detail prior to application, then please callSophie on .Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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