Director of Member Experience and Professional Learning

Job Description

Director of Membership Experience and Professional LearningWarwickshireCirca £90,000 pa (DOE)Are you passionate about creating exceptional member experiences Do you thrive in driving growth, diversity, and inclusion within professional organisations If so, we have an incredible opportunity for you to make a lasting impact as our newly createdDirector of Member Experience and Professional Learning!What’s on offer:

• A unique opportunity to lead and shape the future of member experience in a respected international organisation.
• The chance to make a lasting impact by driving membership growth, diversity, and inclusion.
• The autonomy to build and nurture a talented team dedicated to achieving our business objectives.
• Competitive salary, budget accountability, and responsibility for your team.
• A dynamic and inclusive work environment that values your professional growth and development.
• A superb range of benefits that include Employer contributory pension (up to 12%), Life assurance, 30 days annual leave (+ BH), Healthcare plans, Medical Insurance, and a broad suite of employee assistance schemes

Who are they:A leading international membership organisation dedicated to our specialist field. With a rich history and a vibrant community of professionals, we are committed to providing our members with outstanding support, fostering their professional growth, andamplifying their voices.About the role:As the Director of Member Experience and Professional Learning, you will be at the forefront of shaping member engagement strategies and driving the organisations growth. Your mission is to ensure a world-class member experience that supports increasedrecruitment, retention, satisfaction, loyalty, and advocacy.Key Responsibilities:

• Develop and implement innovative strategies to enhance member engagement and retention, driving sustainable membership growth and diversity.
• Provide exceptional customer service and personalised support to all members throughout their journey, regardless of their location or circumstances.
• Foster member engagement by expanding the range of activities and opportunities available, collaborating with strategic partners, and leveraging feedback.
• Drive inclusivity and diversity across our membership, ensuring representation of our members in all sectors of the economy and society.
• Champion equality, diversity, and inclusion through inclusive practices, processes, and targeted initiatives.

Specific areas of focus will include:

• • Member Engagement: Establish high-quality engagement with members in the UK and oversee member engagement in the Asia Pacific region.
  • Student and Young Peoples Engagement: Develop effective strategies to attract, engage, and retain student members.
  • Volunteering: Implement volunteer support strategies to maximize member engagement and benefits, expanding opportunities for skills development and collaboration.
  • Professional Learning: Ensure all members have access to meaningful opportunities for personal and professional development through various media and learning channels.

What we are looking for from you:

• • Senior Member of a relevant professional body, demonstrating your expertise in member engagement.
  • Leadership and Management qualification, empowering you to guide and motivate your team.
  • Prince 2/Project Management and Change Management skills to drive strategic initiatives.
  • Proven experience as a line director, making strategic business decisions and managing diverse stakeholders.
  • A natural leader who can build, nurture, and develop a high-performing team.
  • An influencer who positively impacts individuals and promotes the reputation of our organisation.
  • A champion of change who leads by example, effectively communicating and implementing new initiatives.
  • A proactive learner committed to your own professional development, while supporting the growth of staff and member volunteers.
  • A tech-savvy professional who embraces technology to optimise efficiency across the organisation.
  • A strategic thinker who can assimilate complex information, evaluate risks, and determine key aims

Excited to learn more Feel free to reach out and initiate a conversation to discuss it further into this enticing opportunity.Dont hesitate to get in touch, as our client plans to commence their interview process in July.

Keyskills :
Membership DevelopmentProfessional DevelopmentMembership GrowthRetention Strategies