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| Job Location | Warwickshire |
| Education | Not Mentioned |
| Salary | 12.97 - 12.98 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
Helpdesk Response OfficerAkton Recruitment has a Helpdesk Response Officer vacancyWe have roles available for both working days and nightsWork will involve working weekends and bank holidays on a rotaPurpose of jobWorking as part of the Independent Living and Lifeline team to provide an excellent, customer focused response service. Answer and action matters arising from calls promptly and efficiently, providing an immediate response service where appropriate in accordancewith procedure. Providing help or assistance to achieve the best outcome for the customer. Maintain comprehensive and accurate records in accordance with procedure.Responsible for answering all calls promptly and efficiently, taking ownership of the call and making a reasoned and balanced decision as to the response required. Identify and engage the appropriate level of service and type of support required, ensuring appropriateaction is taken and recorded, and that any relevant issues are followed through to their conclusion.Undertake or arrange for a colleague to undertake responsive visits when requested and in accordance with procedure. Ensure confirmation of outcomes is clear to colleagues and input relevant information onto the system.Carry out out of hours work for other areas of the Clients/other organisations/agencies in accordance with agreed operating procedures. Liaise with appropriate Clients service teams as required and accurately record information.Attend the sheltered schemes at weekends and to provide cover for Sheltered Living Officer absence. Complete health and safety checks, and respond to any customer calls or queries as appropriate. Regularly inspect communal areas and facilities at the communitycentres to ensure they meet safety and cleanliness standards.Attend or arrange attendance by a colleague to WDC blocks when the fire alarm has been activated. Liaise with the fire service as appropriate and take remedial action as necessary to maintain the alarm.Role Information/Duties:To monitor and test equipment linked to Lifeline, identifying and reporting faults and ensuring prompt action is taken to resolve any issues with the system and equipment.To respond positively to enquiries for new services providing a customer focused sale approach to securing new business.Install, test and maintain Lifeline or other equipment as directed and explain the operation and usage of any equipment connected to the system.
Keyskills :
ADMINCUSTOMER SERVICEHELP DESKREAPIRS