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1st Line Technical Support

Trakm8
Job LocationWarwickshire
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Role: 1s Line Technical SupportLocation: Coleshill, Birmingham B46Starting Salary: starting at £20,000 per annumBenefits: 25 days holiday, Pension, Life AssuranceAs part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their healthand wellbeing and that of their family. In addition to the EAP the service includes:

  • Remote access to a UK based GP
  • 2nd Opinion consultations
  • Mental health assessments and physiotherapy.
Trakm8 holdings group PLC is a market leader in the fast growing vehicle telematics market sector. Based in Coleshill and other UK locations but with a global marketplace Trakm8 is well placed to take advantage of current market opportunities. Increasedfuel costs, reduction in operating costs and numerous employment laws such as Duty of Care are all driving increased interest in our products and services. As such we now have an opening for an experienced 1st Line Support Advisor to join our Established CustomerSupport team here at the Head office in Coleshill.Main Responsibilities of the role:
  • Liaising with Install Engineers
  • Commissioning of Trakm8 and BOX Telematics supplied hardware on their respective platforms
  • Ensuring the correct asset details are taken at the point of commissioning
  • Carrying out full checks before passing or failing an install
  • Closing down/updating Works Orders within Salesforce with precise details regarding the work carried out and any issues encountered
  • Responsible for ensuring units have been moved to the correct customer Groups after installation has been completed
Requirements:
  • Extensive customer care skills and experience gained within a call centre/contact centre environment
  • Technically minded with the ability to learn and understand new systems and technologies to a level that enables you to support our customer base
  • Basic understanding of GPS technology in general
  • Excellent written and verbal communication skills
  • Accuracy and attention to detail
  • Good organisational skills
  • Good computer and keyboard skills
  • An ability to work under pressure and to deadlines
  • An ability to work independently and as a team
  • Quick to learn
  • Proactivity and initiative
This role requires screening in the below areas:
  • 2 years of satisfactory Employment/Education References
  • Experian Credit Check

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