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1st/2nd Line Technical Support Advisor

Job LocationWarwickshire
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Role: Technical Support Advisor Location: Coleshill, Birmingham B46 Salary: Negotiable Dependant on Experience Benefits: 25 days holiday, Pension, life AssuranceHeadquartered in Coleshill, West Midlands with a full manufacturing facility Trakm8 is a UK based technology leader in fleet management, insurance telematics, optimisation and dashboard camera systems. Through IP owned technology, the Group analyses data collected by its installed base of telematics units to fine tune the algorithms that are used to produce its telematics based solutions; these score driver behaviour, monitor vehicle health and continuously improve the security and operational efficiency of both private drivers and company fleets.Trakm8 has been listed on the AIM market of the London Stock Exchange since 2005.Main Responsibilities of the role:

  • Handle and resolve all inbound and outbound technical issues from installers and customers usually via the telephone or email
  • Log all incidents on the ticketing system and follow through to successful completion
  • Comply with customer service level agreements
  • Liaise with other internal departments such a sales support, engineering and manufacturing to resolve any customer related problems
  • Requirements:
  • Previous experience of working in a technical support at either 1st or 2nd line level within a call centre environment would be desirable or a keen interest in IT
  • Excellent customer service skills - both written and verbal
  • Capable of working under pressure and prioritising workload
  • Competent user of Microsoft Office
  • Enthusiastic and eager to learn
  • This role requires screening in the below areas:
  • 2 years of satisfactory Employment/Education References
  • Pre-Employment Credit Check
  • Required skills
  • Call Centre
  • Customer Service
  • Helpdesk
  • Technology
  • Telematics
  • 1st Line Service Desk
  • 2nd Line Service Desk
  • Keyskills :
    Call Centre Customer Service Helpdesk Technology Telematics 1st Line Service Desk 2nd Line Service Desk

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