Corporate Solutions Advisor

Job Description

Position: Corporate Solutions AdvisorContract Type: Full time, permanentMain PurposeVickers Neal Recruitment are currently working with Stipenda based in Warwick.Stipenda are an established and progressive Professional Employer Organisation (PEO). Who work with consultants, recruiters, employers, employees, and end clients across the globe.Due to their continued growth they have a vacancy for a Corporate Solutions Adviser. The role involves a mix of Customer Service, Account Management and problem solving, along with operational and administrative tasks.Working in a professional services environment, reporting directly to the Customer Solutions Manager, you will act as a focal point to ensure clients’ perception of the organisation is one of efficiency and professionalism. You will be responsible for supporting a network of high earning, professional consultants, employers and employees, advising on UK & international employment registrations, international payroll, Human Capital Management and ensuring all processes are performed in a timely, efficient and professional manner.Key ResponsibilitiesManage enquiries from existing clients and ensuring all consultants, employees and agency requirements are met under terms and conditions of services including:Maintaining up-to-date contract and contact records on all databases.Dealing with all allocated consultant, employee and client enquiries as appropriate.To manage monthly payroll process for all consultants and employeesPayroll chasing, ensuring funds are received for consultants and employees to be paid on timeTo on-board new consultants and employees following the prescribed guidelinesTo manage the relationship with consultants and employees across the wide variety of solutions we offer.Take a pro-active approach for all clients, to pre-empt potential problems and take immediate and appropriate action to avoid escalation of issuesCommunicate courteously with internal and / or external clients by telephone, email and in person, building positive relationships; investigating, responding to and progressing issues and queries to a successful conclusion as efficiently as possibleEnsure primary legal documentation pertaining to PEO/ASO employees, clients and consultants are complete, acceptable to the prescribed company standards and approved by the authorised personnel within the company.Continuous monitoring of consultants’ contracts to identify forthcoming expiration of contracts and liaise with agency, consultant, Sales and/or Finance teams with regard to either arranging renewal of contract or implementing leaver’s process in the event of non-renewals.Person Specification:First class communication skills - both verbal and writtenMust possess excellent numeracy skillsDemonstrate a minimum of 2 years proven office experience preferably within a professional services, HR or account management environment)Strong commitment to customer service excellenceAbility to show empathy and understanding towards the customer’s situation whilst acting in the best interests of both the customer and the companyAbility to handle demanding situations whilst remaining calm at all timesA good team player with an energetic and flexible approachGood time management, highly accurate with excellent attention to detailThe ability to work under pressure and multi-task whilst demonstrating drive and a positive approach to work and continuous improvementDemonstrate good organisation and co-ordination skillsExcellent Microsoft Office SkillsSalary and Benefits£27,000Occupational pensionPrivate medical insurance (after qualifying period)Hours of work are Monday to Friday, 9:00 - 17:00, including 1 hour lunch break.If you have a solid background in account management/HR background and thrive on giving an exceptional level of service at all times, then we are keen to hear from you.In the first instance please send your CV and covering letter to Emily Neal using the contact details provided, please note, upon application your CV will be submitted to Vickers Neal Recruitment and Stipenda ONLY. We DO NOT submit CVS to third parties Required skills

Account Manager

Advising

Contract Management

HR

Professional Services

Keyskills :
Account Manager Advising Contract Management HR Professional Services