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Service Scheduling Coordinator

Randstad Inhouse
Job LocationWarrington
EducationNot Mentioned
Salary23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Are you looking for a new challenge Are you experience Service Scheduling CoordinatorIf yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.At Schneider, we believe access to energy and digital is a basic human right. We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment.We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure andIndustries.We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate about our Meaningful Purpose, Inclusive and Empowered values.Benefits:

  • Weekly pay
  • 9-12 months contract
  • Full time hours
  • Accrue paid holidays
  • Parking and bike storage
  • Access to benefits scheme which includes 100s of high street discounts and much more!
Pay rate:£23K/AnnumHours of Work:Mon to Fri37.5 hoursDay shiftLocation:Gemini Business Park Warrington, however currently working from homeIn this role you will be part of a customer focused team that is dedicated to supporting the Service Operations Teams by effectively scheduling our Engineers site visits and adopt a Customer First mentality while dealing with our clients.
  • As a primary customer touch point, you will develop strong working relations with our customers as well as our Field Service Engineer community and go the extra mile to ensure we increase our Customer Satisfaction scores and exceed our customers expectations.
  • In this role the successful candidate will:
  • Ensure that all of the preventative planned maintenance and field quote work orders are scheduled in line with the customers requirements and take a proactive approach to communicate with our customers when we are unable to achieve this
  • Be the first line of support for customers who require breakdown support and provide regular feedback through the duration of the incident
  • Working with the Service Operations Managers to provide an accurate monthly or quarterly financial forecast prior to the business review, and ensure the forecast is achieved through the month, highlighting and escalating variances to forecast to the ServiceOperation Managers on a regular basis
  • Ensure that all of the necessary team timesheets are processed within the agreed SLA
  • Identify and participate in a Continuous Improvement project
  • Assist with training and onboarding any new team members
Requirements:
  • Educated to GCSE level or equivalent in English and Maths (Grade C or above) is required
  • At least 2 years experience in a similar role/in a customer-focused environment would be required
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office programs including but not limited to Word, Excel and PowerPoint
  • Previous SAP and CRM system experience is desirable
  • Fluent English (Written and Verbal)
Apply today and our team will contact you within 24hours!

Keyskills :
SAPSLACRM systemService Scheduling Coordinator

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