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Service Analyst / Problem Management

SOPRA STERIA LIMITED
Job LocationWarrington
EducationNot Mentioned
Salary£22,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Senior Service Analyst / Problem Management - Excellent career growth opportunities/Top Client list Package: To £25000.00 + 3% Flex Fund + Life Assurance + PensionLocation: Warrington Bring your Problem Managementexpertise to us and in return we’ll give you an amazing career with growth and learning opportunities. Come and work for one of the best kept secrets in I.T.Please note: You do need to be eligible for and prepared to go through SC Clearance for this position The companySopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services. Sopra Steria is a trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges. The day jobCurrently looking for a Senior Service Analyst / Problem Managerfor a unique opportunity to work in collaboration with the existing team on a complex assignment where you will pro-actively reduce the impact of Incidents, Problems and Known Errors within the IT Infrastructure and Operation.This role will involve a number of tasks includingKey Responsibilities:

  • Focal point for customers to communicate the status and progression of all Problems
  • Record calls on the Problem Management system.
  • Investigate problems & update the change/problem/incident records
  • Monitor and progress all Problems through to completion, observing the use of severity codes
  • MI
  • Liaise between Sopra Steria support teams, customers and third-party suppliers to ensure effective communication.
  • Analyze change/problem/incidents to determine any trends or apparent problems
  • Accurate, complete and up-to-date documentation on Problem Management operational procedures for each business area.
  • Chair Problem Review meetings with Customer and Stakeholders, facilitate and distribute minutes.
  • Manage the production of internal communication
  • Monitor and audit the process, using qualitative and quantitative Key Performance Indicators.
    • Essential Experience
  • Operating service support function) within an enterprise environment.
  • ITIL Service Management processes and practices.
  • Data analysis techniques.
  • Complex reporting to management levels, both internal and external.
  • Working within an agreed SLA framework, and the monitoring of associated KPIs.
  • ITIL Foundation accredited (V3 or 4)
  • Foundation Degree in Computing and IT Practice or equivalent experience
  • Sound knowledge and experience of associated service management tools, techniques and methods.
  • Leadership experience within a service delivery organisationReasons why you should apply to us
  • We’re big - really big. With that comes career growth opportunities - we offer excellent training, you’ll join a company where development and progression is actively encouraged and not just something we talk about
  • We have an enviable client list - we work with some of the biggest names out there
  • We ensure our working environment is supportive and collaborative, everyone has a voice and all opinions count
  • Our goal is to disrupt the market, not just follow the status quo
  • Sustainability is really important to us, in fact we are within the top 1% of companies worldwide tackling climate change and managing our emissions
    • We embrace difference as a source of creativity, innovation and competitive advantage and welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application.Get in touch for more details or to have a confidential discussion about whether this could be the opportunity for you. Required skills
  • Data Analysis
  • ITIL
  • SLA's
  • service management
  • service management tools

    • Keyskills :
    Data Analysis ITIL SLA39;s service management service management tools

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