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Senior IT Support Engineer

Allegiance Technology
Job LocationWarrington
EducationNot Mentioned
Salary£27,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Senior IT Support Engineer (MSP)Role - Senior IT Support EngineerLocation - WarringtonSalary - £27,000 - £32,000My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highlyappreciated.Key Responsibilities and Duties:

  • Log and process support tasks from all sources: calls, emails, and tickets
  • Resolve support cases and record all actions that lead to resolution at the time, in the case management system.
  • Resolving support cases will primarily be completed remotely but in some cases may require a presence at a clients premises.
  • Talking to clients and computer users to determine the nature of any problems they encounter.
  • Solving password problems
  • Responding to breakdowns
  • Investigating, diagnosing, and solving computer software and hardware faults
  • Repairing equipment and replacing parts
  • Obtain replacement or specialist components, fixtures, or fittings.
  • Prepare equipment for installation.
  • Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence.
  • Undertake scheduled maintenance upgrades.
  • Set up accounts for customers, ensuring their teams know how to log in.
Technical Skills:
  • All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop
  • All current and recently retired Window Windows Desktop Environments
  • Virtualisation technologies - VMWare / Hyper-V
  • MS Office 365 administration + migration
  • Active Directory, Group Policy, Azure AD
  • MDT SCCM (MS Deployment Toolkit / System Centre Config Manager)
  • MDM (Mobile Device Management)
  • Backup technologies including (Tape / Disk / Cloud)
  • Anti-Virus technologies
  • Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls.
  • Switching infrastructure technologies including stacking, VLANs, Spanning Tree etc
  • UPS Solutions
  • Wireless Infrastructure Technology
  • 3rd Party vendor Management
  • VOIP Telephony Systems configuration and administration.
  • Asset Management
Experience in the following would be beneficial, though not essential:
  • Azure
  • Dynamics
  • Intune
  • Cisco Meraki
  • Draytek
  • Unifi
  • SharePoint
  • 3CX VoIP
Company Benefits:
  • Paid for Training Plans and Qualifications
  • Company Sick Pay
  • Social Events
  • Generous Holiday Allowance
  • Fantastic Pension Plan
If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!

APPLY NOW

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