Sales Support Administrator

Job Description

Parasol, the UKs largest professional employment organisation for contractors, freelancers and other skilled contingent workers, requires a Sales Support Administrator to join our sales team based in Warrington. Alongside other Sales Support Administrators,you will work closely with the Business Development and Key Account Managers who look after our medium and large client portfolios and will focus on all administrative tasks related to providing these clients with a first-class level of support.You will liaise extensively between sales, operations and payroll to provide correct answers to queries. You will be a real problem solver, with a customer centric attitude and a strong ability to prioritise and multitask. This role is suitable for bothexperienced administrators or those looking for a stepping-stone into sales.Responsibilities:

• The role will involve supporting the account management of medium and large recruitment agency clients and some direct hiring corporate clients.
• The role will involve problem solving a variety of different client queries, liaising with other areas of the business to help resolve these queries and then articulating the resolution, typically over e-mail, for the appropriate sales manager or team.
• Assist with all areas of the pre-existing sales team with administrative responsibilities.
• Protect the reputation of the business by always operating to the highest standards of compliance and customer service in line with corporate values.
• Coordinate with other departments to ensure internal processes and procedures are adhered to within SLA, therefore ensuring both our agency and contractor customers receive the absolute best level of service possible.
• Ensure any feedback ascertained from interactions with customers are effectively fed back into your line manager and pro-actively identify themes which may aid the quality and consistency of the service offered.
• Adhere and understand GDPR regulations and carry out necessary and compliant checks for all interactions taking place with external customers.
• Work in partnership with colleagues to provide a seamless and professional service to our clients, taking ownership of issues arising and assisting colleagues where necessary.
• Ensure that all data collection and processes are completed accurately, compliantly and in a timely manner and within strict SLAs.

Skills and Experience Required:

• An experienced administrator, ideally within a sales environment.
• Experience of working in a time sensitive, fast-paced environment.
• Experience speaking with customers in a previous role and can demonstrate a high-level of customer service skills.
• Computer literate - MS Office/CRM software/telephone system.
• A good communicator both over the phone and in written form, with the ability to influence both internally and externally.
• Task orientated with the ability to multitask and prioritise effectively.
• Articulate with a high-level of attention to detail.
• Results driven and able to work on own initiative.
• Positive "can do" attitude and a good team player.

What we offer:

• Your Flexibility - we give our staff the ability to choose the way in which they work, be that fully from home, in an office or in an arrangement mixing the best of both.
• Study support towards AAT or ACCA
• Industry leading career development
• 23 days holiday per year (excluding bank holidays). As a special thank you for each completed year of service with the company you will receive an additional days holiday (up to a maximum of 28 days or pro rata equivalent)
• Additional days off for Birthday and 100% attendance
• Exclusive Discounts & Offers from SavingsPal - UKs Leading Benefits Platform
• Private Medical Insurance
• Dental Insurance
• Pension
• Dress down dress code
• Tusker Car benefit scheme - salary sacrifice green CO2 capped
• Free Mortgage service
• Holiday Buy & Exchange Scheme
• Gym Discount
• Employee Assistance Programme
• Eye Care Vouchers -Specsavers
• The Opportunity to Earn Vouchers for Business Referrals & Review

Keyskills :
AdminAdministrative SupportSales Support