Retail Support Administrator

Job Description

Age UK are recruiting for an organised Retail Support Administrator to join our busy Retail Help Desk Team in Warrington. This varied role supports the Shop and Field Teams with operational issues along with providing customer service supportto the general public around donations and bag collections.Main Responsibilities: Helpdesk & Divisional Support * Assist in ensuring shops reconciliations and PING testing is carried out weekly. * To answer all customer enquiries or pass on to the relevant Department/Individual. * Process all Stock Donation Calls through the Help Desk and contact relevant field staff for final action plan. * To be an administrative support function to all Divisional Groups. Supplying all information to the division from various input/output sources.Specific Role Responsibilities:* Supporting Gift Aid administrator in scanning and saving donor declaration forms in accordance with HMRC regulations* Support RSAs Level 2 in the ongoing expansion plan- coordinating opening and closure forms. * Processing all voicemails 4 times a day and replying to all customer relation emails.Administration:* Adhere to checking and input procedures within agreed timescales.* Generate accurate and timely reports as requested by RSM.* Responsible for accurate upkeep of all databases apportioned to the individual role.* Accurately process relevant invoices for the retail department when required.* To maintain and periodically archive all relevant paperwork within department guidelines.* To assist in the database management and support of Volunteers in the shops.* Support all Operations departments with both Administration and customer service tasks.You will have* Successful experience gained working within an administrative environment.* Proficiency in the use of MS office applications, particularly Excel, Word & Outlook* The ability to work using your own initiative and as part of a team. * Knowledge of logistical requirements that service a multi-site retail organisation, preferably system based. * Basic IT skills needed to function in a call centre environment.* High level of education or equivalent business experienceWhat we offer in return* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free* Discount on Gym Membership and Go Sweat Fitness & Wellbeing Benefit.* You Did It Awards - recognition awards from £100-250.Additional InformationFor a full list of benefits please click here https://about-us/jobs/employee-benefits/Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnershipstatus, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Keyskills :
administrator