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Online Review and Social Media Executive

Optionis Group Ltd
Job LocationWarrington
EducationNot Mentioned
Salary£30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Are you a motivated and passionate social media professional with experience of managing online review platformsDo you take ownership of your companies online presence and strive to improve your social media performanceIf this sounds like you and you are looking for a new challenge then we may just have the opportunity for you .The Optionis Group is one of the UK’s most successful professional services companies, and we are looking to recruit a Social Media Executive with a strong background in managing online reviewsThrough our brands, we specialise in managing tax, employment, accountancy and legislative compliance for the UK’s small businesses and contingent workforce - our solutions are market leading, and we’re always looking out for the best possible employees.As a Social Media Executive you will be responsible for all social media and reviews across the business working within our Brand Reputation team.Social media:

  • Responsible for proactive posting across all social media platforms, adapting posts to suit the platform and persona, for all Optionis brands using Hootsuite to schedule activity where possible.
  • Reactively responding to social media comments in a timely fashion, reaching out to teams across the business as necessary to aid follow up.
  • Speedily reporting or flagging social posts that break platform rules.
  • Reporting on all social media activity and engagement.
  • Working with our Brand Recognition team to ensure that clients are following our social media platforms as necessary.
  • Investigating new social media platforms as and when they appear!
    • Earned attention (Reviews):
  • Responsible for responding to all reviews across Trustpilot, Google Reviews and other platforms, whether 1 star or 5 star.
  • Sharing reviews with other teams within the business as necessary and working with those teams to encourage review recommendations
  • Reporting on all review activity and engagement on a weekly basis.
  • Working closely with our Account Managers on the various review platforms to ensure our use of such platforms is as optimal as it can be.
  • Reporting or flagging inappropriate reviews if they break platform rules.
    • Investigating and understanding all review platforms and forming a review strategy with the Content & PR Manager as to whether to engage across all platforms available.
  • A social media native and understands the mechanics and drivers of a good post across the different platforms
  • Self-motivated and credible communicator with the ability to multi-task and prioritise workload in a fast-paced environment
  • Demonstrates commitment to high professional ethical standards and workplace diversity
  • Ability to adapt to, and support others through, change
  • Lives the values - We are One Team, We Thrive when We’re at our Best, We’re Always Learning and We Lead by Example
    • Skills and Experience Required
  • Thorough knowledge and experience of social media engagement
  • Deep understanding of reviews best practice
  • Excellent grammatical and communication skills
    • Desirable Skills
  • Social Media Qualification
  • Marketing Qualification
    • Company Benefits
  • Immediate Start Available
  • We offer a buy and sell annual leave scheme
  • Your birthday day off !
  • DressDown’ dress code
  • Free Parking
  • Private Medical Insurance
  • Perk Box Membership
  • Free Monthly Lunch
  • Free eye care
    • Due to Covid 19 this role will offer remote working and all interviews will be completed via video applicationsWe are looking to recruit for this role ASAP and will be commencing interviews immediately - Do not delay your applicationWe look forward to working with you

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