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Onboarding Coordinator

Optionis Group Ltd
Job LocationWarrington
EducationNot Mentioned
Salary£19,750 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Onboarding Co-ordinatorSalary up-to £19,750The Optionis Group is one of the UK’s most successful professional services companies, and we are looking for a personable Onboarding Co-ordinator to join our growing TeamAs an Onboarding Co-ordinator you will be responsible for providing excellent customer service to new clients going through the onboarding process. You will also proactively promote company products and actively seek to retain clientsWhat we are looking for:

  • Previous customer service experience in a fast-paced office environment
  • Ability to deal with difficult situations in an assertive and supportive manner.
  • An understanding of and adherence to all confidentiality aspects required.
  • Excellent soft skills with the ability to build rapport
  • Personal workload organisational and time management skills.
  • Excellent computer and keyboard skills with experience of using Microsoft Office applications.
  • Ability to work flexibly to meet the demands of the business including shift rotations and weekend work.
    • Responsibilities within the role include but aren’t limited to:
  • To ensure all telephone and email enquiries are resolved to the client’s satisfaction.
  • To manage the expectations of all clients through effective communication and ownership.
  • Build client interest in products offered by adding value at every available opportunity.
  • To retain existing clients through both reactive and proactive retention.
  • To work well as part of a team, be open minded towards the ideas and views of others and contribute to building team spirit.
  • To take the highest standard of accountability for all aspects of the work.
    • What you get in return:
  • The ability to buy and sell annual holidays, as well as a day off for your Birthday!
  • Casual dress code in a vibrant environment
  • Free parking onsite & great transport links
  • Free monthly lunch, daily fresh fruit & access to hundreds of discounts & benefits with Perkbox (Including a free Café Nero every month!)
    • We are looking to interview for this position over the next week so please send your application without delay to avoid missing out!Why join OptionisOptionis is a professional services group specialising in managing tax, employment & accountancy and highly rated within the Top Track 250 Companies of 2019! You’d be joining a team of 650 staff based across 11 locations in the UK, representing brands such as Parasol, ClearSky, SJD Accountancy and Nixon Williams and providing a range of market leading solutions to the UK’s small businesses and professional contingent workforce sectors. Required skills
  • Customer Service
  • Outbound Calls
  • Onboarding
  • inbound

    • Keyskills :
    Outbound Calls inbound

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