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Telecom Jobs

Ofcom are Hiring!! Customer Service Advisor

Omni RMS
Job LocationWarrington
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Contact Centre AdvisorWarrington£19,000 - £19,500Monday - Friday 9am - 5pmLeading holiday packageGenerous private medical schemeExcellent pensionFlexible benefits package - including additional annual leaveCentral location in WarringtonFree parkingAre you looking for a secure role in a growing organisationIf youre passionate about working with people, youre able to put your customer first, and you want to know what its like to work for a top employer that is working hard to make the world a better place then please read on to find out more about this excitingopportunity to join us as a Contact Centre Advisor at Ofcom.Youll have a great work life balance with no shift or weekend work included! Come build your career with a flexible and supportive employer.The primary purpose of the role is to collate complex complaints information on Telecoms, Broadcasting and Postal issues and provide consumers with advice regarding potential resolution avenues available to them. We are looking for someone with excellentlistening skills and attention to detail who enjoys a role that will be varied and rewarding.Key Responsibilities:

  • Act as a first point of contact for consumers via the phone
  • Act as point of contact for Ofcoms switchboard answering incoming calls, providing information, transferring calls and/or taking messages as necessary - providing a best-in-class customer experience
  • Quickly assess the relevance and nature of each contact and deal with it as appropriate
  • Accurately recording of customer information and complaint case records that feeds into wider business reports
  • Meet and exceed business KPIs
  • Provide excellent customer service to citizens and consumers for complaints and enquires relating to telecoms, broadcast, and postal issues.
  • Complete any other adhoc requests that are in line with your skill and capability.
Experience:
  • Phone based customer service experience
  • Effective conflict resolution skills and experience of handling consumer complaints and enquiries
  • Attention to detail - experience of complaint categorisation and writing concise case notes
  • Team Player - Strong interpersonal and communication skills within a small team
  • Flexibility and ability to act on own initiative.
Ofcom is the regulator for the communications services that we use and rely on each day.We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.We also oversee the universal postal service, look after the airwaves used by wireless devices, and help to make sure people dont get scammed and are protected from bad practices.We have many exciting and prestigious projects including managing the broadcasting and wireless spectrum for TV, radio and 5G network allocation. If you are ambitious and dedicated, we will provide excellent training opportunities to assist in your futurecareer development.

Keyskills :
Call CentreContact CentreCustomer ContactCustomer Service

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