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Incident Manager

Adecco
Job LocationWarrington
EducationNot Mentioned
Salary21,000 - 23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Adecco Warrington are on the lookout for a Technical Incident Manager to join an International business which is expanding at an incredible rate, on a permanent basis. Working in a modern office, based in Warrington, you will be part of a world-class team supporting with Sales Administration and Mechanical Breakdown Claims.Salary: £21,000 - £23,000 per annum with flexibility depending on the candidates background/previous experience.Full-Time Permanent role with immediate start.Rotating Shift Pattern on a monthly basis: 8:00am - 4:00pm / 9:00am - 5:00pm Monday - Friday Daily Duties Include:

  • Manage Sales Administration
  • Collect contracts and customer details
  • Create customer accounts on IT system
  • Follow payment and insure cash collection
  • Manage day-to-day relationships
  • Process new claims
  • Check information is accurate and complete
  • Follow up case until closed/complete
  • Management of complaints
  • Escalations to Team Managers
Essential Experience:
  • 3 GCSEs - Grade C or above
  • Previous call-centre experience
  • Experience within Warranty Management
  • Experience within Motor Industry
  • Strong English communication - verbal and written
  • Customer Orientated
  • Team Player and ability to focus and work independently
  • Optimistic and confident attitude
  • IT literate and good telephone skills
DESIRED Skills:
  • European speaker - Ideally Polish but flexible with other EU Languages.
Incredible company benefits including: free parking, on-site kitchen facilities, private medical and health care, auto-enrolment on pension scheme and more...If this is the perfect role for you - apply directly or call to speak with a Consultant.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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