HR Apprentice

Job Description

Parasol is part of the award winning Optionis Group, the market-leading provider of accountancy, tax and umbrella employment solutions to contractors and small businesses across the UK. You will be joining one of the UKs largest employment service providers.Parasols mission is to make the working lives of our employees as simple as possible through unrivalled service and industry leading benefits. We employ over 13,500 contractors and support 2,000 recruitment business partners.As a HR Apprentice you will gain valuable experience initially supporting with HR Administration duties. Following this you will progress into providing advice and guidance to our Parasol employees. This is a diverse and exciting position which providesthe opportunity to develop knowledge and skills whilst working towards your professional HR Level 3 apprenticeship qualification over 18 months.Responsibilities:

• Responsible for organisation and distribution of incoming documents
• Document filing, storage and uploading onto our core systems electronically

• Perform accurate data entry into the system to include updating employee records
• Deal efficiently and empathetically with employees via phone, email, or live chat, managing expectations and ensuring all inquiries are resolved to the employees satisfaction
• Provide support to employees, recruitment business partners and management on a range of employment inquiries; including policy related matters, contracts, systems and payroll

• Process reference requests
• Induction and onboarding of new starters
• Manage email queries from employees and recruitment agencies
• Supporting adherence to policies and procedures

• Support departmental performance targets
• Manage escalation process for all complex People queries

• Maintain a high level of personal drive and the highest standards of accountability and professionalism at all times

We really want to hear from individuals that:

• Have a passion for people and are looking to pursue a career in HR
• Want to complete further studies and obtain CIPD qualifications
• Are competent in Microsoft applications and can pick up new software processing with ease
• Excellent verbal, written and numeracy skills
• Ability to be innovative and use own initiative
• Personal workload organisational and time management skills
• Have energy and drive, along with a team focused approach
• Are passionate about providing excellent customer service
• Have a strong attention to detail
• Excellent computer and keyboard skills with experience of using Microsoft Office applications

What we can offer:

• Hybrid working approach
• Private medical insurance
• Company pension scheme
• Full study support towards a professional qualification delivered through our in-house academy e.g. CIPD
• Career progression opportunities across multiple business areas
• 23 days holiday per year (excluding bank holidays) increasing by a day each year of service
• Additional day off for Birthdays and 100% attendance
• Holiday buy and sell scheme - up to 3 days
• Exclusive discounts & offers from Savings Pal - UKs leading benefits platform
• The opportunity to earn cash for referrals and reviews
• Many other benefits, including free mortgage service, free car parking, gym discount, dental insurance and more