General Manager

Job Description

Company description:At Elior were enriching lives, everywhere, every day. Feeding children in schools, loved ones in hospitals and care homes, sports fans in stadiums, visitors in heritage sites and teams in the workplace.We are a multi-award-winning global player in the hospitality sector, founded in 1991 with over 105,000 colleagues worldwide, serving over 4 million guests every day. In the UK, our dedicated team serve our customers across 1200 locations. Because of our success and stability, we can offer you excellent career opportunities where you will be nurtured and supported to fulfil your potential. We are renowned for looking after our people, with 87% of our colleagues feeling proud to work with us,and we are committed to delivering delicious and healthy food, which is ethically sourced. And were committed to looking after the planet, supporting the community, cutting food waste and supporting wellbeing. Weve lots to shout about with our strong and united approach in tackling many important global sustainability issues.This role sits within our stadia division, catering for fans and visitors at prestigious stadiums across the UK. With matchdays, concerts, conferences, and banquets to be catered for, our specialist teams are experts in adapting to our clients needs with locallysourced seasonal menus. At the heart of the matchday experience, we bring choice, quality, and value for money to some of the most prestigious sports venues across the UK.Job description:As General Manager for Elior you will be expected to have:- Overall accountability for operational delivery, quality control and achieving consistent guest and client satisfaction- Planning and management of the delivery of all business to business commercial income, proactively identifying new, innovative revenue streams, growing the overall bottom line- Leads the team to ensure proactive management of teams on site. Accountable for recruiting, supporting, training and people development to deliver an efficient, high-quality service to Elior UK, our customer, and clients- Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence- Accountable for creating a platform for financial growth through cost control and culinary excellence- Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customers and colleagues- Accountable for creating a C&E platform for financial growth through pipeline development and creating profitable, solution focussed bids, by working closely with finance and operations. Responsible for reviewing the current market to identify future opportunitiesfor growth- Pro-actively selling external space and secure large volume corporate business- Accountable for preparing and presenting excellent sales proposals; that are well written, financially viable and present innovative and appropriate market leading solutions- Managing third party stakeholders across the site to ensure they uphold the organisations values and deliver expectationsProfile description:As General Manager for Elior we look for:- Excellent client and stakeholder management presence and interpersonal skills- Passion and hunger for leading an exceptional hospitality experience, able to inspire the entire and varied team to deliver the best possible food, service, and standards- Commercial knowledge of budgeting, forecasting and effective cost control management- Balances a structured approach, resilience, and problem-solving skills with the ability to flex and adapt as required- Previous experience of delivering major events/projects to deadline and within cost parameters- A strong sales background with exceptional interpersonal skills- Experience of the C&E function within a venue and knowledge of large event sales- The creation and implementation of a C&E sales strategy to drive large volume events- A strategic individual with detailed commercial acumen and a real hunger to achieve- Previous P&L accountability and evidence of commercial acumen; entrepreneurial spirit- Strong problem-solving skills and not phased by unforeseen challenges- Ability to work under pressure and make sound decisions in fast-paced environmentWe offer:As part of your package, we are offering a salary up to £35,000 per annum.This role also comes with single healthcare cover (on completion of successful probation within 6 months of start date), a workplace pension, life insurance (x2), 28 days holidaypro-rata (including Bank Holidays) increasing to 33 days after 2 years service.You can also purchase up to 5 additional days annual leave.