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Dementia Adviser Telephone

Alzheimer's Society
Job LocationWarrington
EducationNot Mentioned
Salary£22,125 - £23,472 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About The RoleClosing Date:19th November 2023.Location:Warrington Office and Homebased.Hours: Full time and Part time hours available -35hrs or 28hrs per week Inc. Evenings & Weekends on a Rota Basis.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.About the roleThe Advisor role sits within our national Alzheimer’s Society’s telephone service and currently operates seven days a week covering Monday to Wednesday 9am-8pm, and Thursday to Sunday 9am-5pm - it’s the first point of contact for anyone calling us who has beendiagnosed with Dementia or their immediate families, friends and carers.During these calls the advisor will assess their needs sensitively, guiding them to other services and networks in their local area where necessary. At times these calls can be emotional and challenging for a number of reasons, so patience and compassion isneeded to build trust with the caller and get the best possible outcome for everyone concerned.The service also receives calls from local community services and national services seeking support and guidance on all aspects of Dementia and those affected by the condition.Additionally, the role involves making outbound calls and providing clear well thought out responses to email enquiries.All aspects of the role should be performed with the individual in mind and delivered in line with the objectives and performance measures set by the service manager.About youThe successful candidate should be an empathetic, motivated and professional individual who wants to make a difference to those affected by Dementia.Whilst the criteria below are not essential, they will be beneficial for the advisor role:

  • Previous experience in a telephone-based or customer facing role
  • Good written communication skills
  • Ability to actively listen, capture and accurately record important information
  • Competent in using computers / Microsoft applications
  • Familiar with CRM Systems (Customer Relationship Management)
  • An understanding of Dementia
  • Health and Social care qualification, such as NVQ level 3 or equivalent would be an advantage.
You should also be able to work in the office at least two days a week and whilst working from home commit to regular evening and weekend working as part of a rota.What to expectBased in our Warrington office you will join a team of people who are passionate and want to improve the life opportunities of people living with dementia and those close to them.If you use public transport our office is conveniently located close to Warrington Central Station and Bus Terminals, and for those that drive we have free onsite parking making it an easy commute from the surrounding towns and cities in the area.As part of your probationary period, you will have a twelve-week induction plan. This has been designed to give you the skills and knowledge to become a trusted expert in your role and together we’re committed to learning from and supporting each other to achievemore.Some other benefits you can expect are:
  • Competitive Salary
  • 27 Days Holiday plus Bank Holidays
  • Pension scheme
  • Bupa Healthcare Cash Plan
  • Free Refreshments
  • Money towards equipment when working from home
  • Leisure and Retail discount scheme
  • Learning and Development opportunities
  • Option for Flexible working, supporting a healthy work/life balance
You can also visit our Working for Us pages, which provides more information about our values and what it’s like to be an employee with Alzheimer’s Society.Although a supporting statement isn’t mandatory, it will be beneficial in supporting your application.About Alzheimers SocietyAt AlzheimersSociety, we believepassionatelythat life doesnt end when dementia begins. We are here for anyone affected by dementia, and we do everythingwe can to keep people with dementia connected to their lives and the peoplewho matter most.Everything we do is shaped by people affected by dementia. Their knowledge and experience arecritical to bringing about real-worldsolutions. From choosingthe most promising research through to telling theirstories to raise awareness; they are the heartof this organisation.Our ValuesWe are Determined to make a differencewhen and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.Every oneof us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.Through our values we will make the greatest difference for people affected by dementia.Equal OpportunitiesWe want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimers Society.We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.During your recruitment process we want to make sure that you bring your whole self and be at your best.

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