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Customer Services Advisor

Certas Energy
Job LocationWarrington
EducationNot Mentioned
Salary20,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

We are looking for a Customer Service Advisorto join our Lubricantsteam, in our Birchwood Park head office.Fixed Term Contract, 12 - 18 months.Working as part of our Lubricants Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors have great prospectsfor progression and additional training opportunities.Our Customer Service Advisors are responsible for maintaining the relationships of our commercial customer base. Handling inbound calls and emails, youll be responsible for the customer journey and ensuring each account is maximised to its full potential.The customers you will assist in this role are our large commercial clients, so great communication skills and customer focus is essential.As a Customer Service Advisor for Certas Energy youll have access to:

  • £20,000 - £22,000 (Based on experience)per annum basic salary
  • Bonus scheme
  • Progression opportunities
  • Free parking
  • Gaining experience with a leading fuel brand in the UK
Are you a Certas Energy Customer Service Advisor Were looking for:
  • Minimum of 6 months in a customer serviceenvironment or similar
  • Strong negotiation skills
  • Confidence in own ability
  • Ability to handle objections
  • Ability to work with autonomy
  • Resilient, persistent and tenacious
  • Target driven / results orientated
Company InformationWe employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individualhome owners, farmers, small or large businesses! Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work withinTeam Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.Its also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses inthe group.

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