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Customer Service Agent

The Portfolio Group
Job LocationWarrington
EducationNot Mentioned
Salary10.90 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Portfolio are proud to be representing one of the UKs largest betting agents in search for Customer Service Agents. Due to continued success and growth they are now looking to recruit a hardworking and enthusiastic team member focusing on providing an excellent,friendly and professional service to their online platform - Sports, Casino and Games customers.This is an inbound role working any 5 days from 7 including weekends, shifts between 7am and 9pm based on needs of the business. The primary roles and responsibilities are to support the CS management team, maintain and provide excellent, friendly and professionalservice to their customers via phone, email and live chat. To assist in supporting the organisation by obtaining, analysing and verifying the accuracy and order of information in a timely manner.Key Responsibilities as a Customer Service Agent:

  • To support the Digital Customer Service management team.
  • To provide customers with a professional service via telephone, live-chat and email in relation to the digital platform providing accurate responses in a timely manner.
  • To assist customers in relation to Casino, Poker, Games, Bingo and Sports enquiries.
  • To resolve all customer queries professionally in line with agreed KPIs, ensuring that any escalations are raised promptly to maintain customer satisfaction.
  • Carry out administration duties as and when required. i.e. logging deposit and withdrawal calls, customer complaints and self-exclusions.
  • Ensure customer account adjustments are dealt with accurately.
  • Any other duties requested by the CS management team in relation to the role.
Key Personal Characteristics and Competencies:
  • Experience in dealing with customers at all levels essential.
  • Excellent customer service skills with experience of working in a fast paced environment.
  • Professional telephone manner, with excellent listening skills.
  • Excellent written correspondence essential with reference to spelling, grammar and letter/email construction.
  • Ability to build and maintain good working relationships essential.
  • Analytical approach to problem solving essential.
  • Competent computer skills including MS Outlook, Word and Excel essential.
  • Ability to resolve support issues to final resolution and to a significantly high standard essential.
  • Flexible approach to work, with the ability to multi task.
  • A knowledgeable interest in Gaming, Casino and General Sports is desirable
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