Customer Service Advisor (Part Time)

Job Description

UK Based Roles with immediate starts, uncapped quarterly bonus - Typically £2,000pa, Flexible, PT and Remote working. Condensed hours to enable you to work a 4-day working week!Starting salaries for this role start at £21,000 - £23,000 pro rata - with the opportunity to earn uncapped quarterly bonus via our business referral scheme.Flexible Shift Patterns available to suit all - Full & Part Time opportunities availableShift Patterns Between core hours of 8am - 7pm, Home Based RoleThe Team has the option of working 4 x 10 hour shifts or 5 x 8 hour shifts between Monday & Friday, and 1 in 4 Saturdays from 10am - 2pm.Here at Parasol, (part of The Optionis Group) we are looking to expand the heart of our business - our operations teams.We are very focused on career development and promote employees to senior roles on a regular basis, which also comes with an increase in salary.We are looking to recruit passionate and energetic customer service professionals to join our growing business.Parasol is the UKs leading Umbrella Company established within the Optionis Group.As a group we specialise in managing tax, employment, accountancy and legislative compliance for the UKs small businesses and contingent workforce. Our solutions are market leading, and were always looking out for the best possible employees.Could you be one of our best Employees This is what you will be doing:Key Responsibilities:

• Ensuring all telephone and email enquiries are resolved to the clients satisfaction.
• To manage the expectations of all clients through effective communication and ownership.
• To maintain a high level of personal drive and the highest standards of accountability and professionalism at all times.
• Provide reactive and proactive support to increase the likelihood of retention.
• Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings.

Person Specification:

• Ability to communicate clearly.
• Strong customer focus.
• Ability to be innovative and use own initiative.
• Personal workload organisational and time management skills.
• Ability to deal with difficult situations in an assertive and supportive manner.
• Ability to work as part of a team with active and valuable contribution.
• An understanding of and adherence to all confidentiality aspects required.
• An understanding of and adherence to all relevant health and safety procedures.
• Excellent computer and keyboard skills with experience of using Microsoft Office applications.
• Ability to work flexibly to meet the demands of the business including shift rotations and weekend work.

Company Benefits:

• Your Flexibility - we give our staff the ability to choose the way in which they work, be that fully from home, in an office or in an arrangement mixing the best of both.
• 4 Day working week

• Industry leading career development

• 23 days holiday per year (excluding bank holidays). As a special thank you for each completed year of service with the company you will receive an additional days holiday (up to a maximum of 28 days or pro rata equivalent)

• Additional days off for Birthday and 100% attendance

• Exclusive Discounts & Offers from Savings Pal - UKs Leading Benefits Platform

• Private Medical Insurance

• Dental Insurance

• Pension

• Dress down dress code

• Free parking

• Tusker Car benefit scheme - salary sacrifice green CO2 capped

• Free Mortgage service

• Holiday Buy & Exchange Scheme

• Gym Discount

• Employee Assistance Programme

• Eye Care Vouchers - Specsavers

• The Opportunity to Earn Vouchers for Business Referrals & Review

• Video Interviewing will be completed for these roles on an immediate basis.

Apply now!