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Customer Service Administrator

Seismic Recruitment
Job LocationWarrington
EducationNot Mentioned
Salary11.75 - 20.90 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Customer Service AdministratorBirchwood (WA3) - Initial 6 month contract Up to £15.90 per hour PAYE/ Up to £20.90 per hour via an umbrella company (rates depend on experience)Do you have administration experience Have you assisted customers Do you pride yourself on your accuracy and attention to detail Would you like a new exciting challenge, within a fast-moving environment, working for a world-renowned brandWe are looking for a Customer Service Administrator to join our clients Claims and Customer Operations Team in Warrington. This is an initial 6 month contract. If you have a background in customer operations/general administration and are an expert in deliveryof best-in-class customer experience, with a strong eye for detail, this could be the opportunity you are looking forWhat will the Customer Service Administrator do

  • Processing and logging customer claims, processing return requests
  • Ensure the information submitted is complete for the Claims Team to process
  • General administration duties with customer operations team
  • Directing calls to Customer Services where further information is required
  • General updates to customers on status of their claim
  • Additional administration duties as required
What skills and experience does the Customer Service Administrator need
  • Previous demonstrable customer operations/administration experience
  • Ability to use Microsoft including Excel & Word
  • Aspire to deliver the best-in-class customer experience
  • Proven ability to maintain, react and think quickly to fast moving fluid situations
  • Confident communication, with the ability to build strong working relationships both internally and externally
  • Meticulous levels of attention to detail
  • A strong team ethic with the ability to work autonomously
  • Knowledge of SAP or Salesforce would be beneficial but is not essential
To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.The above represents a summary of the contract assignment. A full description of this contract assignment is available; the rate advertised is the rate paid by the agency to an umbrella employment company. A full explanation of this rate and alldeductions will be explained in a key information document (KID) supplied to registered candidates.

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