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Customer Relationship Advisor

Job LocationWarrington
EducationNot Mentioned
Salary22,000 - 40,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

The Optionis Group is one of the UKs most successful professional services companies. Through our brands, we specialise in managing tax, employment (umbrella), accountancy and legislative compliance for the UKs small businesses and contingent workforce- our solutions are market leading, and were always looking out for the best possible employees.Due to our continued growth and employee development, we are now looking to recruit an experienced sales advisor who will be responsible for converting our clients from prospect to registered clients.This role encompasses both inbound and outbound calls with NO cold calling involvedAs a Contractor Sales Advisor you will be responsible for delivering the highest possible conversion rates from prospect to registered clients whilst operating entirely within the groups corporate values and standards of compliance.Within this role there is a very realistic bonus structure, and you can realistically expect to earn up to £38,000 per annum.Role Overview:

  • To deliver the highest possible conversion rates from prospect to registered Flexible Employee whilst operating entirely within the Optionis corporate values and standards of compliance.
  • To take personal ownership of your pipeline from initial enquiry through to conversion, working effectively with internal colleagues and external clients to deliver an excellent customer experience at all times.
  • To represent Parasol, ClearSky, Nixon Williams and SJD to potential new Flexible Employees in a professional, courteous and helpful manner at all times.
Key Responsibilities
  • Ensure that all prospects receive compliant and comprehensive advice, information and illustrations in line with Optionis policies and corporate values.
  • Meet or exceed all targets and Key Performance Indicators [including minimum calls per week, minimum call time per week, cross-sales, and number of registrations - or any other measure which may be required in future].
  • Work in partnership with colleagues to provide a seamless and professional service to our customers, taking ownership of issues arising within your pipeline and assisting colleagues where necessary.
  • Take personal responsibility for your own sales pipeline, ensuring that conversion of referrals to registrations from your portfolio are maximised both in terms of percentage and time to convert.
  • Work as part of the Contractor Sales team to ensure that collective goals are met via outstanding teamwork.
  • Take personal responsibility to maintain an in-depth knowledge of the Optionis product suite, of the legislation and tax policy affecting the contractor market, and of the market conditions.
  • Take ownership of your own personal and professional development, taking full advantage of the opportunities made available to you by Optionis.
  • Ensure that all data collection and Optionis processes are completed accurately, compliantly and in a timely manner.
  • Complete any additional tasks or projects allocated to you to your best ability and in a timely manner.
Skills and Experience Required :
  • Business to consumer sales experience
  • Proven/demonstrable sales record
  • Experience of target/KPI driven challenging sales environments
  • Computer Literate - MS Office/CRM software/telephone system
  • Excellent Communicator - Able to influence effectively both internally and externally
  • Ability to build and maintain customer relationships at all levels
  • Self-motivated and proactive
  • Committed to professional development
  • Industry knowledge advantageous
Hours of work are as follows: 8am - 8pm Monday - Thursday - For example you may work at 8-4.30 / 9.30-6 or 12-8pm9-7pm Friday - For example you may work 9 - 5.30 or 10.30 - 7pmYou will also be required to work 1 in 4 to 6 SaturdaysIf you have the above skills and experience, please apply now as we are conducting interviews ASAP"Please note this role is focussed on relationship building and converting sales - NO COLD CALLING is involved "Company Benefits
  • Flexible working - A mixtre of office / home working
  • Industry leading career development
  • 23 days holiday per year (excluding bank holidays). As a special thank you for each completed year of service with the company you will receive an additional days holiday (up to a maximum of 28 days or pro rata equivalent)
  • Additional days off for Birthday and 100% attendance
  • Exclusive Discounts & Offers from Savings Pal - UKs Leading Benefits Platform
  • Private Medical Insurance
  • Dental Insurance
  • Pension
  • Dress down dress code
  • Free parking
  • Tusker Car benefit scheme - salary sacrifice green CO2 capped
  • Free Mortgage service
  • Holiday Buy & Exchange Scheme
  • Gym Discount
  • Employee Assistance Programme
  • Eye Care Vouchers - Specsavers
  • The Opportunity to Earn Vouchers for Business Referrals & Reviews
We will be holding interviews asap for this position

Keyskills :
Business DevelopmentNegotiationPipelineRelationship ManagementConversation

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