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Customer Care Coordinator

Randstad Inhouse
Job LocationWarrington
EducationNot Mentioned
Salary£12.31 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Are you proud to deliver excellent customer service Are you looking for a new challenge Are you looking for a new role in Customer Services in a market-leading innovative companyIf yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:

  • Weekly pay
  • Ongoing contract
  • Full time hours
  • Accrue paid holidays
  • Parking and bike storage
  • Access to benefits scheme which includes 100s of high street discounts and much more!
    • Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:
  • 07:00-15:00
  • 15:00-23:00
  • 23:00-07:00
    • The RoleThe Services Customer Care Coordinator role is to take ownership of the end to end customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers expectations.The Responsibilities
  • Accept inbound Emergency break fix calls from Schneider Electric customers, understand the
  • customer requirements and ensure the call is logged and directed to the appropriate person for action.
  • Accept ownership of the call to ensure completion.
  • Perform an initial diagnostic to understand the customers issue
  • Provide effective communication with internal and external stakeholders to ensure SLAs are achieved.
  • Provide the Customer with regular updates via their preferred method of communication
  • Log all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actions
  • taken.
  • Ensure all customer data is maintained in bFO/bFS
  • Accept and log incoming support requests from Field Service Engineers, assigning them to the correct
  • in-house technical support team.
  • Manage the administration tasks for the businesses multi-technology customers.
  • Manage the administration tasks for global connected services, spanning across multiple time zones.
  • Providing 24/7 cover and will include shift working
    • Requirements:
  • Strong computer skills such as word, excel, email etc.
  • CRM system experience
  • Written - ability to communicate in a clear and concise manner with internal and external customers
  • Fluent English is mandatory. Other European languages such as French and Italian are an advantage
  • Strong time management skills
  • Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.
  • Detail oriented and able to meet deadlines
  • Strong problem solving skills
  • Work both independently and as part of a team
  • Tactful and effective at dealing with difficult / challenging customers
    • Apply today and our team will contact you within 24hours! Required skills
  • customer services
  • CRM system

    • Keyskills :
    customer services CRM system

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