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| Job Location | Warrington |
| Education | Not Mentioned |
| Salary | £10.94 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
Our client, a market leader within the Utilities industry, is looking to recruit Customer Service Advisor looking to develop their careers within customer service. Theyre looking to grow their team by hiring committed, energetic and engaging Customer Service Advisors to work at their offices in Lingley Mere Business Park, Great Sankey, Warrington. The role is based at their fantastic head office, where successful candidates will have access to a variety of onsite facilities including free parking, on-site gym, restaurant and Starbucks. There is also a free shuttle bus running from the town centre of Warrington. Were looking for a diverse range of people from all different backgrounds to fill these vacancies, because its important that the Customer Service Team reflects their diverse customer baseJob PurposeThe Customer Advisor Advanced role within the Developer Services and Metering team is a wide-ranging role supporting a number of activities including frontline customer service activities, LCSP, mailbox management, ownership of customer and developer queries, tracking of new connections and back office administrative support for the wider team.Job Accountabilities Dealing with telephone queries from customers / developers Interrogation of customer requirements establishing flow rates, size of connection and meter requirement Providing customers with budgeting costs Creating quotations for customers on SAP and generating work orders to contractors Dealing with written & verbal complaints Handling payments from customers and raising sales orders/invoices Co-ordination of plot / address information with customers and Data and Knowledge Management Providing support and advice to other roles within Customer Operations Adherence to all business key performance indicators Resolution of billing exceptionsShould your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from Disclosure Barring Service and a Credit Check This vacancy is being advertised by Rullion Ltd acting as an employment business.Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants. Required skills
Keyskills :
Customer Services