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Customer Advisor

Duval Associates Ltd
Job LocationWarrington
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Advisor - Fantastic Warrington based Customer Service role in an established legal firm specializing in Collections Customer Service Agent - Collections Advisor -- Litigations - Arrears - Customer Service Excellent starting salary - Career and growth opportunity with training and progression! - full time - permanent role Ace benefits! - pay rise and hybrid working flexibility after the completion of probation, plus salary increase and progression program, quarterly uncapped bonus, 25 days holiday plus bank holidays, medicash benefits, wellbeing Wednesdays, birthday lunches and free parking and more…This role would suit a customer service person with 1 - 5 years’ experience looking to build a career, excellent training provided! Speak to Kaylie @ Duval for all the info! Fantastic career and growth role for someone with a strong customer service background! If you have a collections or litigation background and / or experience with vulnerable customers that would be an advantage, BUT we’re looking for customer service passion,great communication who can confidently connect with people over the phonewith empathy and understanding, progressing cases and independently making decisions whilst managing your own workload.Live role in March, ready to start when you are! Details below but speak to Kaylie for more.The Role:(Responsibilities will include)

  • Management of case files and ensuring file progression.
  • Taking inbound calls from customers and carrying out proactive telephone calls to customers to negotiate repayment terms or settlement options.
  • Obtaining all necessary information from customers on first contact, understanding of collections activity and to make decisions regarding issuing legal proceedings, or closing out the file.
  • Management of any post litigation cases with the assistance of the appointed support staff.
  • Recognising and escalating any issues of concerns to the relevant person, i.e., management or the client
The Person:
  • Excellent analytical, influencing, negotiating and skills
  • A keen eye for detail along with the confidence to challenge and question where appropriate
  • A good understanding of the numerical data related to financial statements
  • An active listener with excellent verbal and written communication skills and a clear telephone manner
  • Resilience and the ability to overcome objections through questioning
  • Excellent organisational skills
  • Excellent communication skills and the ability to build effective working relationships at all levels
  • A professional, self-motivated and pro-active approach
  • Able to demonstrate a committed, flexible and enthusiastic approach to varying duties
  • Good IT skills with a sound working knowledge of MS Office
  • Must pass a DBS check, a credit check and have be able to prove right to work in the UK to be eligible for employment
Brilliant Customer Advisor role based in Warrington! Get in touch with Kaylie at Duval for more info!

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