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Client Services Specialist

Brookson
Job LocationWarrington
EducationNot Mentioned
Salary£24,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Are you passionate about providing exceptional customer service and dedicated to ensuring that every clients needs are not only met but exceeded If so, we have an exciting opportunity for you!Brookson, renowned for its exceptional services for over 25 years, has been acquired by People2.0, the worlds leading enabler of global, flexible, and remote work arrangements. Together, we offer a unique career opportunity where you can benefit from Brooksonsexpertise and People2.0s global reach. Explore our job openings and be part of this innovative approach to shaping the future of business.We are excited to introduce a new opportunity for the position of Client Services Specialist.This role offers flexibility, allowing you to work in a hybrid capacity, from one of our UK office locations, including London, Warrington, Coventry, or Bournemouth.Your role as a Client Services SpecialistThe Client Service Specialist is responsible for the day-to-day operations and support of EOR (Employer of Record) workers across EMEA with a focus on delivering an excellent customer experience. Your primary responsibilities include:

  • Be the first point of contact for clients, helping with their initial needs and directing other enquiries to the right team members.
  • Talk to clients to fully grasp what they need now and in the future.
  • Stay in touch with clients regularly to build and maintain good relationships.
  • Keep an eye on client satisfaction and share feedback with the relevant teams to make things better.
  • You will be responsible for creating price quotes and engaging in negotiations with clients. This will involve close collaboration with our contracts team.
What are the qualities that can help you thrive as a Client Services Specialist
  • Effective communication skills, both verbal and written, are a must.
  • Comfortable with meeting and exceeding KPIs and targets.
  • Proven experience in meeting deadlines and SLAs (Service Level Agreements).
  • Exceptional attention to detail is essential.
  • Proficient in Microsoft Office, especially Excel and PowerPoint.
  • Familiarity with Dynamics software is a valuable advantage, but not essential.
In Return for joining us as a Client Services SpecialistAt People2.0, we are dedicated to ensuring that every member of our team feels valued and a sense of belonging. Thats why we provide an array of benefits, along with our internal commitment to all our colleagues.
  • Salary from £24,000, depending on experience
  • Flexible working
  • 5% company pension contribution after 3 months
  • 25 days’ annual leave, plus bank holidays
  • Access to private medical insurance
Next StepsIf youre excited about the opportunity to join our team and believe you have what it takes to excel in this role, we want to hear from you!If your application is successful, Vicky from our talent team will be in touch to guide you through the next steps within three working days.

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