Client Services Administrator

Job Description

Ground Control is the UK’s fastest growing external maintenance and commercial landscaping company. We were established in 1973 as a Grounds Maintenance company, becoming incorporated as a limited company in 1984. We offer a truly national service that includes grounds maintenance, winter maintenance, tree works and vegetation management, soft and hard landscaping, ecology, design & build, pest control and fencing. Ground Control is the contractor of choice for many well-known private and public organisations - Network Rail, Tesco, Severn Trent Water, Sainsbury’s, Arqiva and the Tower of London to name a few.As a multi-award winning company, Ground Control now holds 33 BALI National Landscape Awards for a range of Landscaping and Grounds Maintenance projects, a Queen’s Award for Enterprise in Innovation, and a total of 9 RoSPA Gold Awards for Occupational Health & Safety.We have a fantastic opportunity for an office or home based, Client Services Administrator to join our expanding Rail team. The Client Services Administrator is the first point of contact for The Client’ in their region and establishes a good working relationship to ensure that they are happy with our handling of the contract. The Rail KAM manages the flow of the paperwork and communication between the client, the relevant Rail Contracts Managers and Head Office, whilst supporting the Regional Senior Manager’s.Duties will include:Providing a first line of contact for the client, competently dealing with any issues which may arise and directing queries to those who need to be involved. In doing so, this will include:• Answering all queries from clients and operations staff via phone, e mail and post• Creating Purchase Orders for Field Teams and suppliers e.g. plant & materials• Ordering hire equipment, arranging machinery repairs/payments• Assist relevant administrators with regard to training and PPE for the region• Arranging for Traffic Management for sites• Receipt of site documentation from teams, including timesheets, client paperwork• Reporting progress and completion of jobs to Client• Setting up new contracts on the accounts system• Assist the Rail Commercial Team with applications for payment and supporting information• Allocate payments to contracts and advise HO Accounts• Ensuring that the Client’s Key Performance Indicators are met and exceeded• Interfacing with Network Rail and Delivery unitsOther tasks as set and deemed appropriate by the Senior Manager for your region.Through our absolute focus on customer service and outstanding delivery, we are the most respected company in our chosen field. We inspire each other to be the best that we can be. Ground Control is owned by its employees and as a result, we share the responsibilities of ownership as well as its rewards. Our values are the key to or ongoing success and we are looking for passionate candidates with like-minded values of:• Delivering outstanding customer service• Innovation and embracing change• Valuing each other• Acting with integrity and honouring our commitments• Seeking value in everything we do• A desire to win