Apprentice Administrative Assistant

Job Description

Apprenticeship Salary - £12,300Optionis is the market-leading provider of accountancy, tax and umbrella employment solutions to contractors and small businesses within the UK. You will be joining a team of 450 staff, who represent highly successful brands such as Parasol, ClearSky, SJDAccountancy and Nixon Williams. Through our brands, we specialise in managing tax, employment, accountancy and legislative compliance for the UKs small businesses and contingent workforce - our solutions are market leading, and were always looking out forthe best possible employees.We are looking to hire an Apprentice Administrative Assistant to join our team on a 12 month contract. Upon successful completion of your Apprenticeship you will have gained a Level 2 NVQ in Business Administration.As the Apprentice Administrative Assistant, you will be aligned with our brand Parasol, the market-leading contractor support specialist.Responsibilities:

• To ensure all telephone and email enquiries (both internal and external) are resolved satisfactorily.
• Process requests for references, payslips and statement of earnings with a high degree of accuracy and within agreed SLA.
• To manage the expectations of all employees and agencies through effective communication and ownership.
• To generate ideas for improvements to processes and the overall employee experience.
• To communicate with employees in a professional and compliant manner.
• Sorting and distribution of fruit, milk, juice etc
• Check stock levels of stationery, collate and order as necessary.

• Opening and distributing the daily post ensuring it is scanned and saved in the relevant CRM system.
• Register all new clients for necessary tax schemes and ensure we are authorised on HMRC portal to prevent delays for accountants processing the clients company submissions.
• Upload banking feeds to relevant client portals.
• Organise outlook inbox for accountants to ensure correct teams are responding to emails from their clients.
• Handling adhoc queries from accounting teams in a timely manner.
• Filing company documents.
• Returning accounting information to external clients

• Support other teams as necessary with administrative tasks.
• To adapt positively to change and meet the changing requirements of the work environment.
• Actively support department and company initiatives.
• To maintain a strict level of business and employee confidentiality at all times.
• To work well as part of a team, be open-minded towards the ideas and views of others and contribute to building team spirit.
• To maintain a high level of personal drive and the highest standard of accountability and professionalism at all times.

Skills required:

• GCSEs grade C or equivalent in English and Maths is essential.
• Ability to communicate clearly
• Excellent attention to detail and high level of accuracy
• An understanding of and adherence to all confidentiality aspects required
• An understanding and adherence to all relevant health and safety procedures
• Good computer and keyboard skills with experience of using Microsoft Office Applications

Keyskills :
ApprenticeshipDataGeneral Admin