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Application Support Analyst

Optionis Group Ltd
Job LocationWarrington
EducationNot Mentioned
Salary?25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The Optionis Group is one of the UK?s most successful professional services companies, and we are looking for an Application Support Analyst with experience of SQL to join our growing IT department.In the coming weeks were due to go live with a programme of projects which will see us invest £4million into our IT function. As an Application Support Analyst, you will primarily be responsible for providing ongoing application-based support to over 600 employees across the Optionis Group.The key responsibilities for the role will include, but are not limited to:

  • Manage incident, problem, service request and change volumes for service desk and application support requests.
  • Providing 1st/2nd line support for all Optionis brands.
  • Support key business functions including Accountancy, Payroll and Tax. Investigate complex system issues across both bespoke and packaged solutions. Drive through resolutions and escalate to 3rd party suppliers when necessary.
  • Configuration and installation of desktop software
  • Liaising with 3rd party suppliers to resolve technical issues
  • Ensuring high system availability and customer satisfaction
  • Travel to satellite offices when required by the business
  • Work with the in-house development team to recreate issues and deliver permanent fixes to recurring system issues.
  • Create and maintain knowledge base articles to share workarounds and document solutions for known issues. Document standard changes or standard operating procedures.
  • Manage resolution according to agreed SLAs and KPIs.
  • Working to ITIL aligned processes
  • Make suggestions to line manager on improvements that could be made to the service desk to improve the level of service offered.
    • Person SpecificationQualifications, Knowledge and Experience:
  • Experience working in a similar role providing 1st/ 2nd line application support
  • Experience of running SQL queries
  • ITIL Accredited or working within ITIL frameworks.
  • Good working knowledge of Windows / Server / Office 365
  • Experience working with Office 365 including setup, configuration and management (Preferred)
    • Benefits:
  • Immediate Start Available
  • An opportunity to expand your technical remit within a growing IT department
  • Clearly defined career progression framework with excellent routes into managerial positions
  • Fully funded training / additional learning opportunities available
  • Birthday off
  • Free onsite parking
  • Private medical insurance
  • Opportunity to buy and sell annual leave
  • Monthly lunch provided
  • We can offer flexibility on working hours
  • Free Eyecare Vouchers
    • Required skills
  • Application Support
  • ITIL
  • SQL
  • 2nd Line

    • Keyskills :
    Application Suppt ITIL SQL 2nd Line

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