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1st Line IT Support Engineer

Allegiance Technology
Job LocationWarrington
EducationNot Mentioned
Salary£24,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time or part-time

Job Description

1st Line IT Support Engineer (MSP)Role - 1st Line IT Support EngineerLocation - WarringtonSalary - £24,000 - £26,000My client, an award-winning Managed Service Provider based in Warrington, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highlyappreciated.Key Duties and Responsibilities:

  • Log, process and manage support tasks from all sources: calls, emails and tickets.
  • Provide triage and advice to clients, following defined escalations paths, as appropriate.
  • Resolve support cases and record all actions that lead to resolution at the time, in the case management system.
  • Where senior colleagues delegate tasks to you, carry out, record and report them accordingly.
  • Preparation of end user equipment primarily desktops, laptops, mobile devices and networking equipment.
Technical Skills:
  • MS Office 365 administration
  • Windows Desktop Environments inc Windows 7 to 11
  • VOIP Telephony Systems configuration and administration.
  • 2 Factor Authentication
  • Networking- DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls
Company Benefits:
  • Paid for Training Plans and Qualifications
  • Company Sick Pay
  • Social Events
  • Generous Holiday Allowance
  • Fantastic Pension Plan
If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!

APPLY NOW

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