Tool Hire Supervisor

Job Description

The RoleTool Hire Supervisor - Jewson WalsallAt Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a Top Employer for 5 consecutive years. If youre passionate about working with people, youreable to put your customer first, and you want to know what its like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Tool Hire Supervisor.Youll be working for Jewson in Walsall. Jewson is one of more than 30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our Customers needs in order to deliver solutions to save them time, money and hassle.Our Colleagues are critical to our Customers success and you will be working with a team that proactively supports them in every way possible. If you love working with people, youre a good listener and you think you could help our customers feel welcome,then this could be a great opportunity for you to join our team.RequirementsIs this role right for meWe are committed to providing you with the full tools and support required to carry out your role within Jewson. So if you have a passion for leading and supporting teams to deliver great customer service, always look to put the customer first; can buildtrust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit! As this role has a strong focus within our Tool Hire part of the business, we are also looking for someone who has strong communicationand commercial awareness, its preferable to have existing experience in a similar role however due to internal promotion training and support can be provided.Please note: It is essential for this role to have a Full, clean driving license.Additional RequirementsWhat will I be doingOur Tool Hire Supervisors are essential within the branch network, you will build relationships with customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our customers and therefore youplay a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;

• Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson Values
• Supervising a small team to ensure that great relationships are developed with new and existing Customers, understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
• Use our in-house systems to process customer orders, organise tool hire delivery and collection, keeping customers updated throughout their journey
• Collaborate with the wider network to support Customer requirements and business activities
• Get to know the local market to support plans for sales growth
• You may be occasionally required to carry out basic maintenance and cleaning of our tool hire equipment in the workshop
• Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
• Work with colleagues to suggest opportunities for improvement

About UsAre Jewson and Saint-Gobain an Inclusive employerOur Customers are all unique and so are our colleagues. We believe in including everyone so it doesnt matter what your background is, we care about what you can offer and we welcome anyone who is passionate about our customers and shares our values.