Renault UK Technical Assessor - WALSALL

Job Description

Job descriptionAt the RAC we provide Renault UK network with remote technical support to achieve faster resolutions for our customers and provide mobile repair network expert coverage in diagnosis, resolution, and reporting for ICE and Electric cars.We are looking to recruit a new Renault UK Technical Assessor flying doctor with drive and motivation. This opportunity will be based on a remote working model from our Bescot offices in Walsall but will require the flexibility for some additional travelrequired across the Midlands and North West in order to help us improve the brand experience for all customers and prospects achieving brand and dealer recommendation and securing their business and loyalty.Key responsibilitiesThe new Renault UK Technical Assessor will report to both Technical Hub & Incidentology Manager (Group Renault) and Renault UK Technical Manager (RAC).You will be responsible to deliver across 4 key areas of the business to build upon relationships with Network aftersales and management teams, Renault UK operational teams, Renault Northern Territory teams, RUK Customer Service leadership teams (RAC), BrandedServices leadership team (RAC) and also the Technical Team (RAC)Business Productivity- Monitor and be accountable for efficient productive time spent on each allocated job to maximise productivity.- Aid in the development of the Centre network in supporting the customer ownership of Brand vehicles through effective promotion, coaching and knowledge share- Assist in wider technical support topics and provide guidance to Renault network where appropriate as part of the Service Quality teamVehicle led- Resolve, support and report on customer and network technical issues- Provide technical diagnostic assistance to Renault Dealer Network and affiliated partners- Monitor the approval process to control replacement of high-cost components- Follow up all outstanding technical cases to ensure 100% resolution- Identify and report issues of a safety, commercial repercussive nature to Incidentology- Support Renault NT Customer engagement with technical visits- Produce and cascade relevant information to the network to assist in diagnosis and repair- Support new model launch events- Assist Repair Quality Manager managing network TRT dispersion- Subject Matter Expert relating to specific automotive areas & new productsReporting and Continuous Improvement- Provide Renault with regular updates on repair progress via Renault systems- Provide written evidence of repairs carried out, in line with Renault Warranty guidelines- Provide the necessary supporting documents e.g., photographs, vehicle analysis logs, print outs etc. to support all repairs and document in Renault systems- Provide feedback on repair methods, technical information, and vehicle quality in relation to repairs completedGeneral- Be aware of and adhere to Health & Safety aspects of the working environment and always adhere to guidelines, reporting any defective equipment to Renault UK and to the Aftersales Manager- Liaise with all relevant staff to achieve efficiency and provide excellent levels of customer service- Maintain tooling standards, specific diagnostic equipment, and PPE, to Renault expectations. Reporting any defects directly to Renault UK.- Keep technical knowledge and qualification status up to date to stay compliant- Attend technical update meetings and provide technical information upon request to improve customer experience and Renault technical function. Skills/Knowledge/ Experience