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Renault Contact Centre Advisor

RAC
Job LocationWalsall
EducationNot Mentioned
Salary20,597 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

RAC have exciting opportunities to join our Branded Contact Centre as part of Renault as a Contact Centre Advisor. With a starting salary of £20,597, including free top level RAC breakdown cover, this role will put you at the heart of delivering Renaults customer solutions.Start Date: Monday 17th October 202235 Hrs per week, Monday to Thursday between the hours of 8am to 9pm, Friday hours between 8am and 6pm.In return, we offer a competitive salary of £20,597, contributory pension scheme, life insurance, 25 days annual leave, free on-site parking across all 3 sites and free RAC breakdown cover. We also offer a range of other flexible employeebenefits for you to choose from.As a Contact Centre Advisor, you will be working in the Contact Centre delivering world class customer service to all Renault and Dacia Customers and Dealerships. You can expect to be very busy dealing with multiple queries and task including, dealing withand resolving complaints, achieving KPIs and upsells and building relationships with stakeholders across the Business.Key Accountabilities.

  • Have a real desire to engage with your customer and deliver a fist class service
  • Achieve individual and department KPIs and quality measures
  • Identify opportunities for up sell/brand reinforcement
  • Ensure any written communication is accurate, reflects the tone of voice and reinforces the Brand
  • Build and update product and process knowledge
  • Build relationships with the retailers involving them in all matters relating to their customers
  • Use a variety of contact channels, social media, email, phone, letter to maximise customer satisfaction and reduce case lengths
  • Be a genuine team player
Previous contact centre experience is not necessary, however the ability to demonstrate exceptional customer service is required. Youll be used to working in a fast paced and regulated environment, and be able to demonstrate fantastic communication skills, as youll be using all forms of combination methods including telephone, email, letters and social media.You will be dealing with complaints and issues so being able to take control of a situation and resolve effectively is exactly what this role requires. You will need to be able to demonstrate confidence when speaking with your customers and have excellentkeyboard and admin skills.

Keyskills :
Customer Service

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