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| Job Location | Walsall |
| Education | Not Mentioned |
| Salary | 35,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Position: IT Support Specialist - GBP 35,000 Location: WalsallSalary: Up to £35,000Benefits: Car Allowance, Pension, TrainingRole Scope - Covers both application / infrastructure and incorporates working current technology, alongside managing the companys application and support providers.Team Size - This is a small team of 3 made up IT Director, IT Support Specialist and an IT Business Partner. The purpose of the support specialist is to provide expert level knowledge / support for several applications across the group.You will ensure software best practices, and lead on new application / product initiatives and co-ordinate upgrades.Relationship Management - the role will incorporate managing the relationship with a 3rd party for both application and infrastructure support to ensure best practice, high availability and a high level of support is maintained.Upcoming Projects - My client is looking to migrate fully to the cloud and this role will be instrumental in thisApplications - M365 (heavy), Power BI, Windows OS, Telephony, Care related bespoke appsTech Stack - Firewalls (WatchGuard), Ubiquity, Hardware, Laptops, Mobiles, Azure, M365 (all apps), Telephony (BT)Other day to day requirements* Travel to service locations from time to time to assist users and assist with technology on site.* Communication skills - There will be a focus on building successful relationships with the userbase.* Demonstrated team, organizational, documentation, and communication skills.* Demonstrable ability to gain mastery of new technologies.* Experience providing service and support.* Attending regular service review meetings to ensure service providers are providing excellent service as per contractual agreements and helping to raise and resolve any issues that business users may have raised.Windows Server - Active Directory - Exchange - VMware - Office 365 - Network Troubleshooting - Local Workstations - Service Desk - Ubiquity - PowerBI - M365 - SharePoint -In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.