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IT Analyst

Job LocationWalsall
EducationNot Mentioned
Salary£23,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Second Line Support TechnicianLocation: WalsallSalary: £27,000 + Benefits (DOE)Join our clients team as a Second Line Support Technician in Walsall. If youre skilled in technical support, problem-solving, and have excellent communication, we want to hear from you.This job is shift based: 7am-3pm, 8am-4pm, 9am-5pm and occasionally 10am-6pm. Occasional weekends will also be required.Responsibilities:

  • Provide second line support for all our clients technology systems.
  • Support colleagues with hardware, software, and IT queries.
  • Identify, diagnose, and resolve incidents within SLAs.
  • Release changes to the estate and onboard new solutions.
  • Collaborate with third parties for new store openings and system support.
  • Monitor system jobs, respond to alerts, and complete root cause analysis.
  • Offer suggestions for improving support services.
  • Install, remove, and record movement of technology equipment.
Requirements:
  • 3+ years experience in a similar role.
  • Proficiency in SQL, .Net, Microsoft Windows, and Office 365.
  • Strong troubleshooting skills and ITIL understanding.
  • Excellent documentation skills and IT security awareness.
  • Flexible working hours and occasional travel may be required.
If youre ready to excel in a challenging yet rewarding role, apply now!IT - ANALYST - ENGINEER - 2ND LINE - SUPPORT - SERVICE DESK - 365 - MICROSOFT OFFICE - SQL - OFFICE - INFRASTRUCTURE - NETWORKS - ITIL

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