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| Job Location | Walsall |
| Education | Not Mentioned |
| Salary | 19,821 - 24,462 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
Is helping customers and making a difference for them a passion of yoursAre you a great listener and communicator, who can identify and resolve customers needs in a professional and empathetic wayAre you committed to making every interaction countIf you are, and delivering exceptional experience is your thing, keep reading!Role Responsibility To provide our customers with exemplary service by dealing with all calls efficiently, accurately, and promptly To contribute proportionately to the Teams achievements of all KPIs, as set by the Team ManagerTo meet and exceed the quality standards set by Saga in handling calls and ensure that all promises to our customers are fulfilled To give flexibility in working arrangements to ensure customer demands are satisfied To use questioning and listening skills to fulfil customer requirements and needs To develop and keep a thorough understanding of all products and processes To be able to deal with demanding situations in an empathetic and professional manner To keep client confidentiality always To be able to investigate and resolve any customer complaints delivering first-class customer service Our contact centre opening hours are 8am - 8pm Monday to Friday, 8:30am - 5pm Saturday and 9am - 5pm on a Sunday. You will be required to work shift patterns that fall within these hours.The Ideal Candidate We are looking for new colleagues who share our values and have the right skills in the following areas: Precision pace whilst working in a busy, fast-paced customer service environment with an emphasis on sales Empathy and taking ownership of the customers journey, going above and beyond for each customer, and overcoming and finding solutions to their queries and complaints should they arise Curiosity and ability to use their experience and knowledge for influencing and negotiating Collaboration to succeed in working to demanding targets, KPIs and deadlines whilst remaining self-motivated and driven Digital skills and able to articulate strengths in using typical technologies for work such as laptops and Microsoft Office.Shifts & Salary 8am - 8pm Monday to Friday8.30am to 5pm Saturday9am to 5 pm Sunday37.5hrs will be split across the week but will need to be able to work weekends and evening shifts.£19,821 +commission. Salary rises as you become competent, £20,892, through to skilled, £23,035, and on to mastery, £24,462To Apply, send an up-to-date CV