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Customer Service Advisor

RAC
Job LocationWalsall
EducationNot Mentioned
Salary20,597 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

About The RoleWe have an exciting opportunity for a Customer Service Advisor to join the Hyundai Customer Contact Centre Team, as Case Manager on a Full Time, Permanent Basis. If successful, you will manage all contact from Hyundai customers and dealerships ensuring requests, concerns or issues are dealt with whilst providing outstanding customer service. You will be responsible for managing cases through to resolution, and havinggreat conversations with Hyundai customers, existing and prospective, whilst also considering ways to add further value to the customer experience. This role requires you to contact main dealers and HMUK departments through inbound and outbound calls and ensurethe best possible outcome is achieve within a timely manner.The shift requirements will fall within our opening hours of Monday - Friday 08.00 - 21.00, Saturday 09.00 - 16.00 and Sunday 10.00 - 16.00To be the best, we want the best. RAC are looking for people who:

  • Have a real desire to engage with our customers
  • Achieve individual and department KPIs and quality measures
  • Identify opportunities for up sell/brand reinforcement
  • Ensure all goodwill gestures are individual and tailored and fair
  • Ensure any written communication are accurate, reflecting the tone of voice and reinforcing the Brand
  • Build and update product and process knowledge
  • Build relationships with the retailers involving them in all matters relating to their customers
  • Use every contact opportunity as a chance to cleanse the customer database
  • Capture customer feedback accurately in Hyundai systems
  • Be a genuine team player
  • Have a desire to know and understand product and vehicle features to understand concerns, or be able to identify sales opportunities
We are looking for someone who has experience of working in a customer service environment involving complete ownership for the customer. You should have knowledge of customer service contact channels such as face to face, social media, phone and e-mailwhilst demonstrating confidence at communicating across all platforms and levels. You will be talking... a lot! A positive telephone manner is therefore essential for this role along with excellent keyboard and admin skills to ensure accuracy with all customers.There will be occasions where you will have to handle and resolve conflict effectively, so you must be confident enough to take control of difficult situations to reach a positive outcome.

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