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Customer Insight Manager

Job LocationWalsall
EducationNot Mentioned
Salary60,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Gleeson Recruitment Group are pleased to be working with a very well-known retail brand, based in the West Midlands for a Customer Insight Manager on a permanent, full time basis.Job title: Customer Insight ManagerLocation: West MidlandsSalary: £60,000Contract: Full time, perm, 3 days in officeStart date: October-November 2022The role:This role is joining a newly established team who need support from a Insight Manager who can not only analyse and interpret data but is driven commercially and can present findings and recommendations to senior partners in the business. Your role will bedriving business forward and creating opportunities that will really impact the business.You will be reporting into the Head of Customer Insight and Strategy and would be joining a fun and proactive company where you can actually make an impact.Key requirements:

  • Promote data driven decision making across the business with insights from customer behaviour and motivations
  • Identify trends and opportunities in the market
  • Work collaboratively with wider teams to inform them of the data driven changes
  • Work on proposition development including, pricing promotions, new category launches and category development and performance evaluation
  • Work as a business partner to marketing and trading teams to grow and develop knowledge across the business of valuable data sources and strategy.
  • Evaluate marketing and category campaigns and initiative from a customer insight perspective
  • Implement any additional data requirements needed to support the business
  • Own and manage specific insight projects and customer analytics
  • Present to senior stakeholders recommendations and actionable insights with a commercial focus
Candidate criteria:
  • Previous experience within similar role
  • Previous experience within FMCG or retail business
  • Strong experience with insights and analytic data
  • Previous experience presenting data findings and recommendations/insights to senior business partners/stakeholders
  • Commercially driven
  • Understanding of external data sources to bring a holistic view of insights to teams (ie Nielsen, Kantar, Pricing, Customer Research)
  • Able to interpret data into insightful, actionable recommendations
#LI-LT1GleeMDBy applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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